34 lines
836 B
Markdown
34 lines
836 B
Markdown
---
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id: customer-service-training
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name: Customer Service Training
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description: Training path for handling guests, complaints and recovery.
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skill: customer_service
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pages:
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- positions
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- candidates
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- profile
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---
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# Customer Service Training
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Reading a guest, handling what goes wrong, and leaving them better than you
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found them. Three rungs: there is no fourth thing to be good at here, and
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inventing an Expert tier would make Expert mean less everywhere else.
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## Beginner
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Greet, read and serve a guest without supervision.
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## Intermediate
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Handle a complaint to resolution without escalating it.
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## Advanced
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Recover a badly broken experience and keep the guest.
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## Verification
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Owliver scores the response against the criteria on each module — what was
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acknowledged, what was offered, and whether the table was protected.
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