---
id: customer-service-training
name: Customer Service Training
description: Training path for handling guests, complaints and recovery.
skill: customer_service
pages:
  - positions
  - candidates
  - profile
---

# Customer Service Training

Reading a guest, handling what goes wrong, and leaving them better than you
found them. Three rungs: there is no fourth thing to be good at here, and
inventing an Expert tier would make Expert mean less everywhere else.

## Beginner

Greet, read and serve a guest without supervision.

## Intermediate

Handle a complaint to resolution without escalating it.

## Advanced

Recover a badly broken experience and keep the guest.

## Verification

Owliver scores the response against the criteria on each module — what was
acknowledged, what was offered, and whether the table was protected.