27 lines
1.2 KiB
Markdown
27 lines
1.2 KiB
Markdown
---
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question: Why can I not see a shop's orders or stock from the platform workspace?
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also:
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- buddy will not answer about a merchant
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- nearle admin cannot see sales
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- how do I check what is stuck for a tenant
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- platform account no tenant
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area: platform
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source: services/tools/registry.go, services/agents/platform.yaml
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---
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A Nearle staff account reads across every merchant and belongs to none. It
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carries no shop, and every tool that reads orders, stock, tills or deliveries
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needs one — so from the platform workspace those questions have no answer rather
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than a slow one.
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That is the design, not a missing feature. "Every merchant at once" is not an
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answer to "what is stuck?", and a total across unrelated businesses would be a
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number nobody could act on.
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To look at one merchant's operations, work inside that merchant's own console,
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where the shop is fixed and the figures mean something.
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What can be answered from here is how Nearle itself works: what onboarding a
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branch creates, what assigning a delivery partner does, how the global catalogue
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reaches a shop's shelf, and why a till account is not a console login. If an
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answer would need a specific shop's data, it will say so rather than estimate.
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