Suriyakumarvijayanayagam 4283c602f6 fix(dispatch): liveness-aware coverage check, escalation rate limit, real alert sink ...

Prod findings (2026-09-22): a backend retry sweep failed 1,001 bookings in
60s; the agent called each a "coverage gap" because GEORADIUS found a miler
in the geo index (last seen in June), then sent 1,001 ops_alert tasks to
CUSTOMER_AGENT, which has no such handler.

- _find_zone filters GEORADIUS candidates by the backend's miler_status:<id>
  key; only status=Available counts. Facts now carry
  nearest_available_miler_within_km plus milers_in_geo_index_within_30km so
  the decision can separate "no riders here" from "riders exist, none on duty".
- Rate limit per zone per day: after the first alert, further failures only
  bump the counter (no LLM call); a summary re-alert goes out every
  DISPATCH_REALERT_EVERY (default 100).
- _ops_alert / _escalate_dispatch send EXCEPTION_DETECTED to JARVIS (the path
  that is actually handled); customer delay notice uses CUSTOMER_AGENT's real
  send_notification contract.
- JARVIS: escalation inbox (_escalations, pending_escalations()) and
  human_review/ops_alert task types are recorded instead of dropped.
- ExceptionAgent pull loops: also catch asyncio.TimeoutError (distinct from
  nats.errors.TimeoutError on 3.11) and log the exception type — the blank
  "pull loop error:" lines.
- Prompt + eval cases updated for the renamed facts; new case for the
  observed index-full/nobody-on-duty pattern. Tests for liveness filtering,
  burst suppression, fallback heuristic, sinks, and the JARVIS inbox.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_012AJLYcbTHCe45fyFnMfEin

2026-09-22 16:26:27 +05:30

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