diff --git a/src/api/stock.ts b/src/api/stock.ts
index 025b3bd..273ac6b 100644
--- a/src/api/stock.ts
+++ b/src/api/stock.ts
@@ -22,8 +22,20 @@ import type { StockRequest, StockStatementRow } from './types';
  * read back, which is enough to drive a queue but is not a state machine — the
  * backend will accept any string at all.
  */
+/**
+ * The ladder a request climbs.
+ *
+ * `Approved` sits between asking and arriving, and adding it is the point:
+ * approving used to put the stock on the shelf immediately, so the count said
+ * the goods were there from the moment the admin agreed to send them — which is
+ * days before they arrive, and the branch sells against a shelf that is empty.
+ *
+ * Only `Received` moves the ledger. Fiesta keys the stock write on that exact
+ * word, so `Approved` is a status and nothing else.
+ */
 export const STOCK_REQUEST_STATUS = {
   pending: 'Pending',
+  approved: 'Approved',
   received: 'Received',
   rejected: 'Rejected',
 } as const;
@@ -92,13 +104,25 @@ export const stockApi = {
     }),
 
   /**
-   * Approve a request — which means marking it Received.
+   * Agree to send the stock. Nothing reaches the shelf yet.
    *
-   * This adds `request.qty` to the branch's stock. There is no way to approve a
-   * different amount: the service reads the quantity off the request row, not
-   * off this call.
+   * The shelf is written when the branch confirms the goods ARRIVED, not when
+   * the admin agrees to send them — see `confirmArrival`.
    */
   approve: (requestid: number) =>
+    api.put<unknown>(`${WEB}/products/updatestockrequest`, {
+      requestid,
+      status: STOCK_REQUEST_STATUS.approved,
+    }),
+
+  /**
+   * The goods turned up. THIS is what adds `request.qty` to the branch's stock.
+   *
+   * There is no way to receive a different amount: the service reads the
+   * quantity off the request row, not off this call. A short delivery has to be
+   * corrected on the stock ledger afterwards.
+   */
+  confirmArrival: (requestid: number) =>
     api.put<unknown>(`${WEB}/products/updatestockrequest`, {
       requestid,
       status: STOCK_REQUEST_STATUS.received,
@@ -119,7 +143,9 @@ export const stockApi = {
   decideMany: (requestids: number[], status: StockRequestStatus) =>
     api.put<StockBatchOutcome>(`${WEB}/products/updatestockrequest`, { requestids, status }),
 
-  approveMany: (requestids: number[]) => stockApi.decideMany(requestids, STOCK_REQUEST_STATUS.received),
+  approveMany: (requestids: number[]) => stockApi.decideMany(requestids, STOCK_REQUEST_STATUS.approved),
+  confirmArrivalMany: (requestids: number[]) =>
+    stockApi.decideMany(requestids, STOCK_REQUEST_STATUS.received),
   rejectMany: (requestids: number[]) => stockApi.decideMany(requestids, STOCK_REQUEST_STATUS.rejected),
 
   /**
diff --git a/src/features/store-admin/pages/InventoryPage.tsx b/src/features/store-admin/pages/InventoryPage.tsx
index 497e2c5..e5b9252 100644
--- a/src/features/store-admin/pages/InventoryPage.tsx
+++ b/src/features/store-admin/pages/InventoryPage.tsx
@@ -216,8 +216,12 @@ function RequestsPanel({
   };
 
   const decide = useMutation({
-    mutationFn: ({ requestid, approve }: { requestid: number; approve: boolean }) =>
-      approve ? stockApi.approve(requestid) : stockApi.reject(requestid),
+    mutationFn: ({ requestid, action }: { requestid: number; action: 'approve' | 'reject' | 'arrive' }) =>
+      action === 'approve'
+        ? stockApi.approve(requestid)
+        : action === 'arrive'
+          ? stockApi.confirmArrival(requestid)
+          : stockApi.reject(requestid),
     onSettled: async () => {
       setActing(null);
       await refreshAfterDecision();
@@ -225,7 +229,17 @@ function RequestsPanel({
   });
 
   const pending = requests.filter((entry) => entry.status === 'Pending');
+  /**
+   * Agreed to, not yet arrived.
+   *
+   * The stage that did not exist: approving wrote the stock onto the shelf
+   * straight away, so the count claimed the goods were there from the moment
+   * the admin agreed to send them — days before the van turns up, and the
+   * branch sells against a shelf that is empty.
+   */
+  const inTransit = requests.filter((entry) => entry.status === 'Approved');
   const selection = useSelection(pending.map((entry) => entry.requestid));
+  const arriving = useSelection(inTransit.map((entry) => entry.requestid));
 
   /**
    * The batch decision.
@@ -235,18 +249,24 @@ function RequestsPanel({
    * really been received and the merchant must not approve them again.
    */
   const decideBatch = useMutation({
-    mutationFn: ({ ids, approve }: { ids: number[]; approve: boolean }) =>
-      approve ? stockApi.approveMany(ids) : stockApi.rejectMany(ids),
-    onSuccess: (result, { ids, approve }) => {
+    mutationFn: ({ ids, action }: { ids: number[]; action: 'approve' | 'reject' | 'arrive' }) =>
+      action === 'approve'
+        ? stockApi.approveMany(ids)
+        : action === 'arrive'
+          ? stockApi.confirmArrivalMany(ids)
+          : stockApi.rejectMany(ids),
+    onSuccess: (result, { ids, action }) => {
       const done = result?.updated?.length ?? ids.length;
       const failed = result?.failed?.length ?? 0;
-      const verb = approve ? 'approved' : 'rejected';
+      const verb =
+        action === 'approve' ? 'approved' : action === 'arrive' ? 'added to the shelf' : 'rejected';
       setOutcome(
         failed === 0
           ? `${count(done)} ${verb}.`
           : `${count(done)} ${verb}. ${count(failed)} could not be — they are still waiting.`,
       );
       selection.clear();
+      arriving.clear();
     },
     onError: () => setOutcome('Nothing was changed. Try again, or decide them one at a time.'),
     onSettled: refreshAfterDecision,
@@ -342,7 +362,7 @@ function RequestsPanel({
                       size="sm"
                       icon={<X size={14} />}
                       isDisabled={decideBatch.isPending}
-                      onClick={() => decideBatch.mutate({ ids: selection.chosen, approve: false })}
+                      onClick={() => decideBatch.mutate({ ids: selection.chosen, action: 'reject' })}
                     />
                     <Button
                       label={
@@ -355,7 +375,7 @@ function RequestsPanel({
                       icon={<Check size={14} />}
                       isLoading={decideBatch.isPending}
                       isDisabled={decideBatch.isPending}
-                      onClick={() => decideBatch.mutate({ ids: selection.chosen, approve: true })}
+                      onClick={() => decideBatch.mutate({ ids: selection.chosen, action: 'approve' })}
                     />
                   </HStack>
                 ) : null}
@@ -424,7 +444,7 @@ function RequestsPanel({
                       isDisabled={decide.isPending && acting === request.requestid}
                       onClick={() => {
                         setActing(request.requestid);
-                        decide.mutate({ requestid: request.requestid, approve: false });
+                        decide.mutate({ requestid: request.requestid, action: 'reject' });
                       }}
                     />
                     <Button
@@ -435,14 +455,100 @@ function RequestsPanel({
                       isDisabled={decide.isPending && acting === request.requestid}
                       onClick={() => {
                         setActing(request.requestid);
-                        decide.mutate({ requestid: request.requestid, approve: true });
+                        decide.mutate({ requestid: request.requestid, action: 'approve' });
                       }}
                     />
                   </HStack>
                 </HStack>
               </Card>
             ))}
-          </VStack>
+          
+      {/* ── Agreed, not yet arrived ─────────────────────────────────────────
+          The stage between deciding and stocking. Nothing here has touched the
+          shelf: the ledger is written when the goods turn up, so the count
+          never claims stock that is still on a van. */}
+      {inTransit.length > 0 ? (
+        <VStack gap={1}>
+          <SectionHeader
+            title="On their way"
+            note="nothing reaches a shelf until arrival is confirmed"
+          />
+
+          <div className="bulkbar" data-active={arriving.count > 0 ? 'yes' : 'no'}>
+            <HStack justify="between" align="center" gap={2} wrap="wrap">
+              <label className="bulkbar-all">
+                <input
+                  type="checkbox"
+                  checked={arriving.allChosen}
+                  ref={(el) => {
+                    if (el) el.indeterminate = arriving.someChosen;
+                  }}
+                  onChange={arriving.toggleAll}
+                  aria-label={arriving.allChosen ? 'Clear selection' : 'Select everything on its way'}
+                />
+                <Text type="body" size="sm">
+                  {arriving.count > 0
+                    ? `${count(arriving.count)} selected`
+                    : `Select all ${count(inTransit.length)}`}
+                </Text>
+              </label>
+
+              {arriving.count > 0 ? (
+                <HStack gap={1} align="center" wrap="wrap">
+                  <Button label="Clear" variant="ghost" size="sm" isDisabled={decideBatch.isPending} onClick={arriving.clear} />
+                  <Button
+                    label={decideBatch.isPending ? 'Working…' : `Confirm arrival of ${count(arriving.count)}`}
+                    variant="primary"
+                    size="sm"
+                    icon={<CheckCheck size={14} />}
+                    isLoading={decideBatch.isPending}
+                    isDisabled={decideBatch.isPending}
+                    onClick={() => decideBatch.mutate({ ids: arriving.chosen, action: 'arrive' })}
+                  />
+                </HStack>
+              ) : null}
+            </HStack>
+          </div>
+
+          {inTransit.map((request) => (
+            <Card key={request.requestid} padding={0} elevation="low">
+              <HStack justify="between" align="center" gap={2} style={{ padding: 16 }}>
+                <HStack gap={1.5} align="center" style={{ minWidth: 0 }}>
+                  <input
+                    type="checkbox"
+                    className="bulkbar-tick"
+                    checked={arriving.has(request.requestid)}
+                    onChange={() => arriving.toggle(request.requestid)}
+                    aria-label={`Select ${request.productname ?? `product ${request.productid}`}`}
+                  />
+                  <VStack gap={0} style={{ minWidth: 0 }}>
+                    <Text type="label" size="sm" weight="semibold" maxLines={1}>
+                      {request.productname ?? `Product ${request.productid}`}
+                    </Text>
+                    <Text type="body" size="xsm" color="secondary">
+                      {branchLabel(request.locationname) || `Branch ${request.locationid}`} · <strong>{count(request.qty)}</strong> units approved
+                    </Text>
+                  </VStack>
+                </HStack>
+
+                <Button
+                  label={`Confirm arrival of ${count(request.qty)}`}
+                  variant="primary"
+                  size="sm"
+                  icon={<CheckCheck size={14} />}
+                  isDisabled={decide.isPending && acting === request.requestid}
+                  onClick={() => {
+                    setActing(request.requestid);
+                    decide.mutate({ requestid: request.requestid, action: 'arrive' });
+                  }}
+                />
+              </HStack>
+            </Card>
+          ))}
+        </VStack>
+      ) : null}
+
+      </VStack>
         )}
 
         {/* Stated once, under the queue, rather than on every row. */}
diff --git a/src/features/store-user/pages/StoreProductsPage.tsx b/src/features/store-user/pages/StoreProductsPage.tsx
index 3bc432c..f2c1792 100644
--- a/src/features/store-user/pages/StoreProductsPage.tsx
+++ b/src/features/store-user/pages/StoreProductsPage.tsx
@@ -30,7 +30,7 @@ import {
   latestByProduct,
   REQUEST_COLOR,
   REQUEST_LABEL,
-  requestState,
+  canAskAgain, requestState,
   stockHealth,
 } from '../requestState';
 import { Chip, TabButton, Td, Th, Thumb } from '../ui';
@@ -252,14 +252,19 @@ function CataloguePanel({
   onAskMany: (products: Product[]) => void;
 }) {
   /**
-   * Only rows with no open request can be ticked.
+   * Rows with no OPEN request can be ticked — including ones asked for before.
    *
-   * Asking twice for the same product gives the admin two rows to decide and
-   * receives the stock twice if they approve both. The single-row button is
-   * already disabled in that state; the tick follows the same rule.
+   * Asking twice while a request is live gives the admin the same decision
+   * twice and receives the delivery twice if they approve both. A SETTLED
+   * request is history though, and re-asking is ordinary: last week’s stock has
+   * sold, or the admin said no and the branch wants to ask again. The tick now
+   * follows exactly the same rule as the row’s own "Ask again" button.
    */
   const selectableIds = useMemo(
-    () => rows.filter((product) => !latest.get(product.productid)).map((product) => product.productid),
+    () =>
+      rows
+        .filter((product) => canAskAgain(latest.get(product.productid)))
+        .map((product) => product.productid),
     [rows, latest],
   );
   const selection = useSelection(selectableIds);
@@ -342,17 +347,19 @@ function CataloguePanel({
               }}
             >
               <colgroup>
-                <col style={{ width: '30%' }} />
-                <col style={{ width: '17%' }} />
-                <col style={{ width: '10%' }} />
-                <col style={{ width: '10%' }} />
-                <col style={{ width: '10%' }} />
-                <col style={{ width: '23%' }} />
+                <col style={{ width: '38%' }} />
+                <col style={{ width: '11%' }} />
+                <col style={{ width: '11%' }} />
+                <col style={{ width: '12%' }} />
+                <col style={{ width: '28%' }} />
               </colgroup>
               <thead>
                 <tr>
                   <Th>Product</Th>
-                  <Th>Category</Th>
+                  {/* No Category column. It repeated the filter directly above
+                      the table and cost 17% of the width that Product and Stock
+                      request both wanted — the filter is how a shop narrows by
+                      category; the column only restated the answer. */}
                   <Th>Unit</Th>
                   <Th>Price</Th>
                   <Th>On shelf</Th>
@@ -366,12 +373,12 @@ function CataloguePanel({
                     product={product}
                     request={latest.get(product.productid)}
                     onOpen={() => onOpen(product)}
-                    {...(latest.get(product.productid)
-                      ? {}
-                      : {
+                    {...(canAskAgain(latest.get(product.productid))
+                      ? {
                           isSelected: selection.has(product.productid),
                           onSelect: () => selection.toggle(product.productid),
-                        })}
+                        }
+                      : {})}
                     onAsk={(qty) => onAsk(product, qty)}
                   />
                 ))}
@@ -460,18 +467,6 @@ function CatalogueRow({
           </VStack>
         </HStack>
       </Td>
-      <Td isMuted>
-        <span
-          style={{
-            display: 'block',
-            overflow: 'hidden',
-            textOverflow: 'ellipsis',
-            whiteSpace: 'nowrap',
-          }}
-        >
-          {product.categoryname || product.Subcategoryname || '—'}
-        </span>
-      </Td>
       <Td isMuted>{unit || '—'}</Td>
       <Td isStrong>
         <span style={{ fontVariantNumeric: 'tabular-nums' }}>{money(effectivePrice(product))}</span>
diff --git a/src/features/store-user/requestState.test.ts b/src/features/store-user/requestState.test.ts
new file mode 100644
index 0000000..f4690fa
--- /dev/null
+++ b/src/features/store-user/requestState.test.ts
@@ -0,0 +1,46 @@
+import { strict as assert } from 'node:assert';
+import { test } from 'node:test';
+import type { StockRequest } from '@/api/types';
+import { canAskAgain } from './requestState';
+
+const at = (status: string) => ({ status }) as StockRequest;
+
+/*
+Which products a branch may include in a bulk request.
+
+The rule follows the single "Ask again" button that was already on the row: a
+settled request is history, and asking again is ordinary. Gating on "has ever
+been requested" meant a shop that once asked for rice could never bulk-request
+it again, which is exactly the products a restock is about.
+*/
+
+test('a product never requested can be asked for', () => {
+  assert.equal(canAskAgain(undefined), true);
+});
+
+test('a settled request does not block asking again', () => {
+  // Last week's delivery has been sold; the admin said no and the branch wants
+  // to make the case again.
+  for (const status of ['Received', 'Rejected', 'Cancelled']) {
+    assert.equal(canAskAgain(at(status)), true, status);
+  }
+});
+
+test('an open request does block asking again', () => {
+  // Two live asks give the admin the same decision twice, and approving both
+  // receives the delivery twice.
+  for (const status of ['Pending', 'Approved']) {
+    assert.equal(canAskAgain(at(status)), false, status);
+  }
+});
+
+test('status is read regardless of case or padding', () => {
+  assert.equal(canAskAgain(at('  received  ')), true);
+  assert.equal(canAskAgain(at('PENDING')), false);
+});
+
+test('an unrecognised status is treated as still open', () => {
+  // Safer to withhold the tick than to let a shop double-ask against a state
+  // this build does not understand.
+  assert.equal(canAskAgain(at('AwaitingDispatch')), false);
+});
diff --git a/src/features/store-user/requestState.ts b/src/features/store-user/requestState.ts
index d1fcc9b..a6c7099 100644
--- a/src/features/store-user/requestState.ts
+++ b/src/features/store-user/requestState.ts
@@ -91,3 +91,23 @@ export function hasMoved(row: {
     (row.closing ?? 0) !== 0
   );
 }
+
+/**
+ * Whether a product can be asked for again.
+ *
+ * A request is only "open" while somebody still has to act on it: waiting to be
+ * decided, or agreed and not yet arrived. Once it is received, rejected or
+ * cancelled it is history, and asking again is an ordinary thing a shop does —
+ * last week's delivery has been sold, or the admin said no and the branch wants
+ * to make the case a second time.
+ *
+ * Used to gate the tick box, so the bulk ask covers exactly the products the
+ * single "Ask again" button already offers. Treating any past request as a
+ * block was the bug: a shop that had ever asked for a product could never
+ * include it in a bulk request again.
+ */
+export function canAskAgain(request: StockRequest | undefined): boolean {
+  const state = requestState(request);
+  if (!state) return true;
+  return state !== 'pending' && state !== 'approved';
+}