1.2 KiB
question, also, area, source
| question | also | area | source | ||||
|---|---|---|---|---|---|---|---|
| Why can I not see a shop's orders or stock from the platform workspace? |
|
platform | services/tools/registry.go, services/agents/platform.yaml |
A Nearle staff account reads across every merchant and belongs to none. It carries no shop, and every tool that reads orders, stock, tills or deliveries needs one — so from the platform workspace those questions have no answer rather than a slow one.
That is the design, not a missing feature. "Every merchant at once" is not an answer to "what is stuck?", and a total across unrelated businesses would be a number nobody could act on.
To look at one merchant's operations, work inside that merchant's own console, where the shop is fixed and the figures mean something.
What can be answered from here is how Nearle itself works: what onboarding a branch creates, what assigning a delivery partner does, how the global catalogue reaches a shop's shelf, and why a till account is not a console login. If an answer would need a specific shop's data, it will say so rather than estimate.