---
question: What happens when I assign a rider?
also:
  - how does assigning a delivery work
  - rider did not get the job
  - assigned but nothing happened
area: orders
source: services/... assignDelivery, src/features/store-admin/assignDelivery.ts
---
Assigning a rider is not a status change — it creates a delivery job. The job is
written, copied into the rider's queue so it appears in their app, and the order
is moved on, all together.

Until that happens the order is not on the deliveries board at all, because
deliveries are their own records rather than a view over orders.

If a rider says they never received a job, the two usual causes are that they
have never opened the app on a device, so there is nothing to send a
notification to, or that the job was assigned to somebody else.