agent

services/tools/help/two-ledgers.md

@@ -0,0 +1,19 @@
+---
+question: Why do online and counter sales not add up to one total?
+also:
+  - app sales versus counter sales
+  - counter takings missing from my revenue
+  - imported bills not in the order total
+area: orders
+source: src/features/store-admin/pages/SalesPage.tsx, services/posService.go
+---
+App orders and counter bills are kept in two separate sets of books, and nothing
+reconciles them into a single figure.
+
+An app order is placed by a customer and may carry a delivery. A counter bill is
+rung on a till in the shop. They are counted separately everywhere in the
+console, which is why a revenue figure from one place will not match a total
+from the other.
+
+When you need both, read them side by side and say which is which. Adding them
+together produces a number that looks authoritative and is not.