agent

services/tools/help/till-vs-console.md

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+---
+question: What is the difference between a till account and a console login?
+also:
+  - why can a cashier not sign in to the console
+  - cashier says invalid email
+  - till login not working on the website
+area: people
+source: src/api/people.ts, src/auth/session.ts
+---
+They are two separate account systems that happen to share one table.
+
+A till account belongs to the terminal in the shop. A console login belongs to
+the back office. The backend leaves the two till roles out of every console
+sign-in lookup, inside the query itself, so a cashier trying to sign in to the
+console is reported as "not found" rather than "wrong password" — the account is
+real, it is simply not a console account.
+
+If somebody needs both, they need two accounts.