diff --git a/src/app/(workspace)/commerce/page.tsx b/src/app/(workspace)/commerce/page.tsx
index c975ca6..90bb7ce 100644
--- a/src/app/(workspace)/commerce/page.tsx
+++ b/src/app/(workspace)/commerce/page.tsx
@@ -1,11 +1,20 @@
 'use client';
 
+import {useState} from 'react';
+
 import {VStack} from '@astryxdesign/core/Layout';
 import {PageHeader} from '@/shared/components/primitives/PageHeader';
 import {ScopeControls} from '@/shared/components/scope/ScopeControls';
 import {ChartCard} from '@/shared/components/charts/ChartCard';
 import {BarChartView} from '@/shared/components/charts/BarChartView';
 import {FeatureUnavailable} from '@/shared/components/patterns/FeatureUnavailable';
+import {PanelCard} from '@/shared/components/patterns/PanelCard';
+import {List, ListItem} from '@astryxdesign/core/List';
+import {EmptyPanel} from '@/shared/components/patterns/EmptyPanel';
+import {SkeletonRows} from '@/shared/components/patterns/LoadingState';
+import {useSales} from '@/features/commerce/hooks/useSales';
+import {SaleDetailDialog} from '@/features/commerce/components/SaleDetailDialog';
+import {formatPaise} from '@/features/commerce/services/money';
 import {CHART} from '@/shared/components/charts/palette';
 import {useConversionReport} from '@/features/dashboard/hooks/useReports';
 import {useScopeLabel} from '@/features/stores/hooks/useStoreDirectory';
@@ -26,7 +35,9 @@ import {formatInrCompact} from '@/shared/utils/format';
  * invented inventory as though a merchant could act on it.
  */
 export default function CommercePage() {
+  const [openSale, setOpenSale] = useState<string | null>(null);
   const conversion = useConversionReport({bucket: 'day'});
+  const sales = useSales();
   const scopeLabel = useScopeLabel();
 
   return (
@@ -55,9 +66,56 @@ export default function CommercePage() {
         )}
       </ChartCard>
 
+      <PanelCard
+        title="Recent sales"
+        subtitle="Every sale recorded against a visit"
+        resource={sales}
+        loading={<SkeletonRows count={5} />}
+        empty={
+          <EmptyPanel
+            icon="commerce"
+            title="No sales recorded yet"
+            description="Sales appear here as staff record them in the merchant app."
+          />
+        }
+      >
+        {/*
+          List/Item rather than Table: these rows open a detail view, and
+          Astryx's Table has no per-row action or custom cell renderer. Both
+          are approved dense-data patterns — this is the one that can be
+          clicked, so it is the one that fits.
+        */}
+        {(rows) => (
+          <List density="balanced">
+              {rows.map((sale) => (
+                <ListItem
+                  key={sale.id}
+                  onClick={() => setOpenSale(sale.id)}
+                  label={sale.customerLabel ?? sale.customerRef ?? 'Not identified'}
+                  description={[
+                    sale.invoiceNo,
+                    sale.staffName ? `Served by ${sale.staffName}` : null,
+                    `${sale.purchasedLines} purchased`,
+                    // Only mentioned when there were any: "0 enquiries" on
+                    // every row is noise that hides the ones that had some.
+                    sale.enquiryLines > 0 ? `${sale.enquiryLines} enquiries` : null,
+                  ]
+                    .filter(Boolean)
+                    .join(' · ')}
+                  endContent={formatPaise(sale.totalPaise)}
+                />
+              ))}
+          </List>
+        )}
+      </PanelCard>
+
+      {openSale ? (
+        <SaleDetailDialog saleId={openSale} onClose={() => setOpenSale(null)} />
+      ) : null}
+
       <FeatureUnavailable
-        title="Orders, products and payments"
-        description="Sales are recorded as a total against a visit, so revenue and basket size are real. What is not recorded yet is the detail behind them — the individual orders, the product catalogue and stock, how customers paid, and refunds. Those sections stay empty rather than being filled with sample data."
+        title="Products, payments and refunds"
+        description="Individual sales are listed above. What is still not recorded anywhere is the product catalogue and stock, how customers paid, and refunds — so those sections stay empty rather than being filled with sample data."
       />
     </VStack>
   );
diff --git a/src/app/(workspace)/floor/page.tsx b/src/app/(workspace)/floor/page.tsx
new file mode 100644
index 0000000..d9d8a49
--- /dev/null
+++ b/src/app/(workspace)/floor/page.tsx
@@ -0,0 +1,197 @@
+'use client';
+
+import {useState} from 'react';
+import {VStack, HStack} from '@astryxdesign/core/Layout';
+import {Grid} from '@astryxdesign/core/Grid';
+import {Card} from '@astryxdesign/core/Card';
+import {Text, Heading} from '@astryxdesign/core/Text';
+import {Button} from '@astryxdesign/core/Button';
+import {Banner} from '@astryxdesign/core/Banner';
+import {StatusDot} from '@astryxdesign/core/StatusDot';
+import {PageHeader} from '@/shared/components/primitives/PageHeader';
+import {ScopeControls} from '@/shared/components/scope/ScopeControls';
+import {AsyncBoundary} from '@/shared/components/data/AsyncBoundary';
+import {SkeletonCardGrid} from '@/shared/components/patterns/LoadingState';
+import {EmptyPanel} from '@/shared/components/patterns/EmptyPanel';
+import {NameCustomerDialog} from '@/features/floor/components/NameCustomerDialog';
+import {SaleEntryDialog} from '@/features/commerce/components/SaleEntryDialog';
+import {useFloor} from '@/features/floor/hooks/useFloor';
+import {useScopeLabel} from '@/features/stores/hooks/useStoreDirectory';
+import type {FloorVisit} from '@/features/floor/types/floor';
+
+/**
+ * The shop floor — who is here, and who is serving them. LOYALY.md §6/§7/§20.
+ *
+ * Every row is a visit the CAMERA created. This screen never invents an
+ * arrival, and it never decides ownership: a Take that loses a race comes back
+ * 409 from the platform and the list is re-read, because who holds a customer
+ * is a fact only the server has.
+ */
+function whenSeen(iso: string): string {
+  const mins = Math.max(0, Math.round((Date.now() - new Date(iso).getTime()) / 60000));
+  if (mins < 1) return 'just now';
+  if (mins < 60) return `${mins} min ago`;
+  return `${Math.floor(mins / 60)} h ago`;
+}
+
+export default function FloorPage() {
+  const {resource, act, pending, conflict} = useFloor();
+  const scopeLabel = useScopeLabel();
+  const [naming, setNaming] = useState<FloorVisit | null>(null);
+  const [selling, setSelling] = useState<FloorVisit | null>(null);
+
+  return (
+    <VStack gap={5}>
+      <PageHeader
+        eyebrow="Live"
+        title="Floor"
+        description={`Customers in ${scopeLabel} right now.`}
+        controls={<ScopeControls />}
+      />
+
+      {/* The platform's own refusal, shown verbatim — it names who holds the
+          customer, which is the part staff need. */}
+      {conflict ? <Banner status="warning" title={conflict.message} /> : null}
+
+      <AsyncBoundary
+        resource={resource}
+        loading={<SkeletonCardGrid count={3} height={190} />}
+        empty={
+          <EmptyPanel
+            icon="visitors"
+            title="Nobody on the floor"
+            description="Customers appear here the moment a camera sees them."
+          />
+        }
+      >
+        {(rows) => (
+          <Grid columns={{minWidth: 300, repeat: 'fit'}} gap={4}>
+            {rows.map((v) => {
+              const unknown = v.visitorId === null;
+              const heldByOther = v.attendedBy !== null && !v.attendedByMe;
+              return (
+                <Card key={v.visitId}>
+                  <VStack gap={3}>
+                    <HStack gap={2} vAlign="center" hAlign="between">
+                      <Heading level={3}>
+                        {v.label ?? 'Unrecognised customer'}
+                      </Heading>
+                      {v.customerRef ? (
+                        <Text size="xsm" color="secondary" className="font-mono">
+                          {v.customerRef}
+                        </Text>
+                      ) : null}
+                    </HStack>
+
+                    <HStack gap={1.5} vAlign="center">
+                      <StatusDot
+                        variant={v.status === 'attending' ? 'warning' : 'success'}
+                        label={v.status}
+                      />
+                      <Text size="xsm" color="secondary">
+                        {v.status === 'attending' && v.attendedByName
+                          ? `With ${v.attendedByName}`
+                          : 'Waiting'}
+                        {' · '}
+                        {whenSeen(v.detectedAt)}
+                      </Text>
+                    </HStack>
+
+                    {/* Real profile data only. An unrecognised arrival says so
+                        and offers the form; it never shows a placeholder name. */}
+                    {unknown ? (
+                      <Text size="sm" color="secondary">
+                        The cameras have not seen this person before.
+                      </Text>
+                    ) : (
+                      <Text size="sm" color="secondary">
+                        {v.previousVisits === 0
+                          ? 'First visit'
+                          : `${v.previousVisits} previous ${
+                              v.previousVisits === 1 ? 'visit' : 'visits'
+                            }`}
+                        {v.phone ? ` · ${v.phone}` : ''}
+                      </Text>
+                    )}
+
+                    <HStack gap={2}>
+                      {v.attendedByMe ? (
+                        <>
+                          <Button
+                            variant="secondary"
+                            isDisabled={pending === v.visitId}
+                            onClick={() => void act(v.visitId, 'release')}
+                            label="Release"
+                          />
+                          <Button
+                            isDisabled={pending === v.visitId}
+                            onClick={() => void act(v.visitId, 'complete')}
+                            label="Complete"
+                          />
+                        </>
+                      ) : (
+                        <Button
+                          // Not hidden when somebody else holds them: pressing
+                          // it returns the platform's own refusal naming who,
+                          // which is more useful than a control that vanishes.
+                          variant={heldByOther ? 'secondary' : 'primary'}
+                          isDisabled={pending === v.visitId}
+                          onClick={() => void act(v.visitId, 'attend')}
+                          label={heldByOther ? 'Taken' : 'Take'}
+                        />
+                      )}
+                      {/* Sale entry is offered only to whoever holds the
+                          customer — recording a sale against somebody else's
+                          customer would attribute it to the wrong person. */}
+                      {v.attendedByMe ? (
+                        <Button
+                          variant="ghost"
+                          onClick={() => setSelling(v)}
+                          label="Record sale"
+                        />
+                      ) : null}
+                      {unknown ? (
+                        <Button
+                          variant="ghost"
+                          onClick={() => setNaming(v)}
+                          label="Add customer"
+                        />
+                      ) : null}
+                    </HStack>
+                  </VStack>
+                </Card>
+              );
+            })}
+          </Grid>
+        )}
+      </AsyncBoundary>
+
+      {/* The visit is NOT completed automatically after a sale. LOYALY.md §9
+          says a visit is completed when the merchant finishes the interaction,
+          which is not the same moment as recording a sale — a customer often
+          buys and then keeps browsing. Completing here would clear them off
+          the floor while they are still standing in the shop. */}
+      {selling ? (
+        <SaleEntryDialog
+          visit={selling}
+          onClose={() => setSelling(null)}
+          onSaved={() => {
+            setSelling(null);
+            resource.refetch();
+          }}
+        />
+      ) : null}
+
+      {naming ? (
+        <NameCustomerDialog
+          visit={naming}
+          onClose={() => setNaming(null)}
+          onSaved={() => {
+            setNaming(null);
+            resource.refetch();
+          }}
+        />
+      ) : null}
+    </VStack>
+  );
+}
diff --git a/src/app/api/customers/route.ts b/src/app/api/customers/route.ts
new file mode 100644
index 0000000..b9c0ca5
--- /dev/null
+++ b/src/app/api/customers/route.ts
@@ -0,0 +1,46 @@
+import type {NextRequest} from 'next/server';
+import {floorApi} from '@/services/api/floorApi';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import {failureFrom} from '@/shared/services/bff';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * POST /api/customers — name somebody the cameras could not identify.
+ *
+ * `visit_id` is what makes this the first-visit flow rather than a directory
+ * entry: it links the new customer to the arrival that prompted the form, so
+ * the face on the floor stops being anonymous.
+ */
+export async function POST(req: NextRequest) {
+  let body: {name?: unknown; phone?: unknown; notes?: unknown; visitId?: unknown};
+  try {
+    body = (await req.json()) as typeof body;
+  } catch {
+    return Response.json(
+      {error: {code: 'bad_request', message: 'Malformed request body.'}},
+      {status: 400, headers: {'cache-control': 'no-store'}},
+    );
+  }
+
+  try {
+    const created = await withUpstream((token) =>
+      floorApi.createCustomer(token, {
+        name: typeof body.name === 'string' ? body.name : '',
+        phone: typeof body.phone === 'string' ? body.phone : '',
+        notes: typeof body.notes === 'string' ? body.notes : undefined,
+        visit_id: typeof body.visitId === 'string' ? body.visitId : undefined,
+      }),
+    );
+    return Response.json(
+      {data: {id: created.id, ref: created.ref, label: created.label}},
+      {status: 201, headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/app/api/floor/visits/route.ts b/src/app/api/floor/visits/route.ts
new file mode 100644
index 0000000..06341ca
--- /dev/null
+++ b/src/app/api/floor/visits/route.ts
@@ -0,0 +1,47 @@
+import type {NextRequest} from 'next/server';
+import {floorApi} from '@/services/api/floorApi';
+import {toSiteParam} from '@/services/api/range';
+import {serveUpstream} from '@/shared/services/bff';
+import type {ApiFloorVisit} from '@/services/api/types';
+import type {FloorVisit} from '@/features/floor/types/floor';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * GET /api/floor/visits — who is in the shop now.
+ *
+ * Absent fields become NULL rather than empty strings, because the screen
+ * branches on "is there a customer at all" and `''` would read as a customer
+ * with a blank name.
+ */
+export function toFloorVisit(v: ApiFloorVisit): FloorVisit {
+  return {
+    visitId: v.visit_id,
+    siteId: v.site_slug || v.site_id,
+    detectedAt: v.detected_at,
+    status: v.status,
+    visitorId: v.visitor_id || null,
+    customerRef: v.visitor_ref || null,
+    label: v.label || null,
+    phone: v.phone || null,
+    previousVisits: v.previous_visits ?? 0,
+    attendedBy: v.attended_by || null,
+    attendedByName: v.attended_by_name || null,
+    attendedByMe: v.attended_by_me ?? false,
+    // Proxied so an <img> works without the Authorization header it cannot send.
+    imageUrl:
+      v.image?.available && v.image.url
+        ? v.image.url.startsWith('http')
+          ? v.image.url
+          : `/api/faces?src=${encodeURIComponent(v.image.url)}`
+        : null,
+  };
+}
+
+export async function GET(req: NextRequest) {
+  return serveUpstream(
+    req,
+    (token, query) => floorApi.list(token, {site: toSiteParam(query.storeId)}),
+    (page) => (page.items ?? []).map(toFloorVisit),
+  );
+}
diff --git a/src/app/api/sales/[id]/route.ts b/src/app/api/sales/[id]/route.ts
new file mode 100644
index 0000000..e4ea93f
--- /dev/null
+++ b/src/app/api/sales/[id]/route.ts
@@ -0,0 +1,33 @@
+import type {NextRequest} from 'next/server';
+import {salesApi} from '@/services/api/salesApi';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import {failureFrom} from '@/shared/services/bff';
+import {toSale} from '@/app/api/sales/route';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * GET /api/sales/{id} — one sale with its lines. §24.
+ *
+ * The list endpoint carries counts; this carries the lines themselves, so a
+ * screen showing a whole day of sales does not pull every line of every one.
+ */
+export async function GET(
+  _req: NextRequest,
+  {params}: {params: Promise<{id: string}>},
+) {
+  const {id} = await params;
+  try {
+    const sale = await withUpstream((token) => salesApi.byId(token, id));
+    return Response.json(
+      {data: toSale(sale)},
+      {headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/app/api/sales/route.ts b/src/app/api/sales/route.ts
new file mode 100644
index 0000000..814537d
--- /dev/null
+++ b/src/app/api/sales/route.ts
@@ -0,0 +1,136 @@
+import type {NextRequest} from 'next/server';
+import {salesApi} from '@/services/api/salesApi';
+import {toSiteParam} from '@/services/api/range';
+import {serveUpstream, failureFrom} from '@/shared/services/bff';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import type {ApiSale} from '@/services/api/types';
+import type {Sale} from '@/features/commerce/types/sale';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * GET /api/sales — the sale history the Sales screen reads.
+ *
+ * Money crosses this boundary as integer PAISE and is NOT converted. The
+ * console formats paise for display and never holds rupees, so there is no
+ * float round-trip and no component can disagree about the decimal point.
+ */
+export function toSale(s: ApiSale): Sale {
+  return {
+    id: s.id,
+    invoiceNo: s.invoice_no ?? null,
+    siteId: s.site_slug || s.site_id,
+    customerRef: s.visitor_ref ?? null,
+    customerLabel: s.customer_label || null,
+    staffName: s.staff_name || null,
+    totalPaise: s.total_paise ?? 0,
+    currency: s.currency ?? 'INR',
+    status: s.status,
+    at: s.server_created_at,
+    purchasedLines: s.purchased_lines ?? 0,
+    enquiryLines: s.enquiry_lines ?? 0,
+    lines: (s.lines ?? []).map((l) => ({
+      productName: l.product_name,
+      pricePaise: l.price_paise ?? 0,
+      intent: l.intent,
+      // Straight from the server. Re-deriving it here would put the
+      // enquiry-is-not-revenue rule in a second place, which is how the two
+      // start disagreeing.
+      billablePaise: l.billable_paise ?? 0,
+    })),
+  };
+}
+
+export async function GET(req: NextRequest) {
+  return serveUpstream(
+    req,
+    (token, query) =>
+      salesApi.list(token, {
+        site: toSiteParam(query.storeId),
+        limit: 50,
+      }),
+    (page) => (page.items ?? []).map(toSale),
+  );
+}
+
+/**
+ * POST /api/sales — record a sale.
+ *
+ * ── What this route does NOT do ──────────────────────────────────────────
+ * It does not compute a total. §12 says the backend calculates it from the
+ * lines and must not trust a client-supplied one, and the platform's own
+ * request shape has no total field to send. It also does not carry a staff id:
+ * the platform derives that from the session, so a request structurally cannot
+ * attribute a sale to somebody else.
+ *
+ * Prices arrive as integer PAISE from the form and are forwarded unchanged.
+ * This is the only place the console converts money at all, and it converts in
+ * one direction: paise out of the platform become rupees for display (toSale
+ * above). Nothing multiplies by 100 on the way in, because the form never held
+ * rupees to begin with.
+ */
+export async function POST(req: NextRequest) {
+  let body: {
+    idempotencyKey?: unknown;
+    visitId?: unknown;
+    visitorId?: unknown;
+    invoiceNo?: unknown;
+    site?: unknown;
+    lines?: unknown;
+  };
+  try {
+    body = (await req.json()) as typeof body;
+  } catch {
+    return Response.json(
+      {error: {code: 'bad_request', message: 'Malformed request body.'}},
+      {status: 400, headers: {'cache-control': 'no-store'}},
+    );
+  }
+
+  const lines = Array.isArray(body.lines)
+    ? body.lines
+        .map((l) => l as {productName?: unknown; pricePaise?: unknown; intent?: unknown})
+        .filter((l) => typeof l.productName === 'string' && l.productName.trim() !== '')
+        .map((l) => ({
+          product_name: String(l.productName).trim(),
+          // Already an integer. Rounded rather than trusted blindly so a
+          // fractional paise from a hand-written request cannot reach a bigint
+          // column and be rejected three layers down.
+          price_paise: Math.max(0, Math.round(Number(l.pricePaise) || 0)),
+          intent: l.intent === 'enquired' ? 'enquired' : 'purchased',
+        }))
+    : [];
+
+  try {
+    const result = await withUpstream((token) =>
+      salesApi.create(token, {
+        idempotency_key:
+          typeof body.idempotencyKey === 'string' ? body.idempotencyKey : '',
+        invoice_no: typeof body.invoiceNo === 'string' ? body.invoiceNo : '',
+        site: typeof body.site === 'string' ? body.site : undefined,
+        visit_id: typeof body.visitId === 'string' ? body.visitId : undefined,
+        visitor_id: typeof body.visitorId === 'string' ? body.visitorId : undefined,
+        client_created_at: new Date().toISOString(),
+        lines,
+      }),
+    );
+    return Response.json(
+      {
+        data: {
+          // "already_processed" is a SUCCESS carrying the original sale — a
+          // replay after a double tap or a retry has done nothing wrong.
+          status: result.status,
+          saleId: result.sale_id,
+          sale: result.sale ? toSale(result.sale) : null,
+        },
+      },
+      {status: 201, headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/app/api/visits/[id]/attend/route.ts b/src/app/api/visits/[id]/attend/route.ts
new file mode 100644
index 0000000..413ef90
--- /dev/null
+++ b/src/app/api/visits/[id]/attend/route.ts
@@ -0,0 +1,37 @@
+import type {NextRequest} from 'next/server';
+import {floorApi} from '@/services/api/floorApi';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import {failureFrom} from '@/shared/services/bff';
+import {toFloorVisit} from '@/app/api/floor/visits/route';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * POST /api/visits/{id}/attend
+ *
+ * The failure this route exists to pass through faithfully is 409: another
+ * member of staff holds this customer. The screen must show that rather than
+ * a generic error, and it must NOT be simulated client-side — only the
+ * platform knows who actually won.
+ */
+export async function POST(
+  _req: NextRequest,
+  {params}: {params: Promise<{id: string}>},
+) {
+  const {id} = await params;
+  try {
+    const visit = await withUpstream((token) => floorApi.attend(token, id));
+    return Response.json(
+      {data: toFloorVisit(visit)},
+      {headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    // `reason` carries the platform's own code — CUSTOMER_ALREADY_TAKEN —
+    // so the screen branches on that rather than on prose.
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/app/api/visits/[id]/complete/route.ts b/src/app/api/visits/[id]/complete/route.ts
new file mode 100644
index 0000000..6023dc3
--- /dev/null
+++ b/src/app/api/visits/[id]/complete/route.ts
@@ -0,0 +1,37 @@
+import type {NextRequest} from 'next/server';
+import {floorApi} from '@/services/api/floorApi';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import {failureFrom} from '@/shared/services/bff';
+import {toFloorVisit} from '@/app/api/floor/visits/route';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * POST /api/visits/{id}/complete
+ *
+ * The failure this route exists to pass through faithfully is 409: another
+ * member of staff holds this customer. The screen must show that rather than
+ * a generic error, and it must NOT be simulated client-side — only the
+ * platform knows who actually won.
+ */
+export async function POST(
+  _req: NextRequest,
+  {params}: {params: Promise<{id: string}>},
+) {
+  const {id} = await params;
+  try {
+    const visit = await withUpstream((token) => floorApi.complete(token, id));
+    return Response.json(
+      {data: toFloorVisit(visit)},
+      {headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    // `reason` carries the platform's own code — CUSTOMER_ALREADY_TAKEN —
+    // so the screen branches on that rather than on prose.
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/app/api/visits/[id]/release/route.ts b/src/app/api/visits/[id]/release/route.ts
new file mode 100644
index 0000000..dec5528
--- /dev/null
+++ b/src/app/api/visits/[id]/release/route.ts
@@ -0,0 +1,37 @@
+import type {NextRequest} from 'next/server';
+import {floorApi} from '@/services/api/floorApi';
+import {withUpstream} from '@/features/auth/services/upstreamSession';
+import {failureFrom} from '@/shared/services/bff';
+import {toFloorVisit} from '@/app/api/floor/visits/route';
+
+export const dynamic = 'force-dynamic';
+
+/**
+ * POST /api/visits/{id}/release
+ *
+ * The failure this route exists to pass through faithfully is 409: another
+ * member of staff holds this customer. The screen must show that rather than
+ * a generic error, and it must NOT be simulated client-side — only the
+ * platform knows who actually won.
+ */
+export async function POST(
+  _req: NextRequest,
+  {params}: {params: Promise<{id: string}>},
+) {
+  const {id} = await params;
+  try {
+    const visit = await withUpstream((token) => floorApi.release(token, id));
+    return Response.json(
+      {data: toFloorVisit(visit)},
+      {headers: {'cache-control': 'no-store'}},
+    );
+  } catch (err) {
+    const f = failureFrom(err);
+    // `reason` carries the platform's own code — CUSTOMER_ALREADY_TAKEN —
+    // so the screen branches on that rather than on prose.
+    return Response.json(
+      {error: {code: f.code, message: f.message}, reason: f.reason},
+      {status: f.status, headers: {'cache-control': 'no-store'}},
+    );
+  }
+}
diff --git a/src/features/commerce/components/SaleDetailDialog.tsx b/src/features/commerce/components/SaleDetailDialog.tsx
new file mode 100644
index 0000000..fb8f220
--- /dev/null
+++ b/src/features/commerce/components/SaleDetailDialog.tsx
@@ -0,0 +1,127 @@
+'use client';
+
+import {useEffect, useState} from 'react';
+import {Dialog, DialogHeader} from '@astryxdesign/core/Dialog';
+import {VStack, HStack} from '@astryxdesign/core/Layout';
+import {Text, Heading} from '@astryxdesign/core/Text';
+import {Banner} from '@astryxdesign/core/Banner';
+import {Badge} from '@astryxdesign/core/Badge';
+import {formatPaise} from '@/features/commerce/services/money';
+import type {Sale} from '@/features/commerce/types/sale';
+
+/**
+ * One sale, with its lines. LOYALY.md §24.
+ *
+ * Renders only fields the API actually returns. Where the platform has nothing
+ * — no invoice number, no named customer — the row says so rather than
+ * inventing a placeholder, because a fabricated invoice number on a screen
+ * somebody reconciles against is worse than a visible gap.
+ */
+export function SaleDetailDialog({
+  saleId,
+  onClose,
+}: {
+  saleId: string;
+  onClose: () => void;
+}) {
+  const [sale, setSale] = useState<Sale | null>(null);
+  const [error, setError] = useState<string | null>(null);
+
+  useEffect(() => {
+    let cancelled = false;
+    void (async () => {
+      try {
+        const res = await fetch(`/api/sales/${encodeURIComponent(saleId)}`);
+        const body = await res.json().catch(() => ({}));
+        if (cancelled) return;
+        if (!res.ok) {
+          setError(body?.error?.message ?? 'Could not load this sale.');
+          return;
+        }
+        setSale(body.data as Sale);
+      } catch {
+        if (!cancelled) setError('Could not reach the platform.');
+      }
+    })();
+    // A dialog closed mid-request must not write into an unmounted component.
+    return () => {
+      cancelled = true;
+    };
+  }, [saleId]);
+
+  const purchased = sale?.lines.filter((l) => l.intent === 'purchased') ?? [];
+  const enquiries = sale?.lines.filter((l) => l.intent === 'enquired') ?? [];
+
+  return (
+    <Dialog
+      isOpen
+      onOpenChange={(open) => (open ? undefined : onClose())}
+      purpose="info"
+      width={520}
+      aria-label="Sale detail"
+    >
+      <VStack gap={4} width="100%">
+        <DialogHeader
+          title={sale?.invoiceNo ?? 'Sale'}
+          subtitle={sale ? new Date(sale.at).toLocaleString() : undefined}
+          onOpenChange={(open) => (open ? undefined : onClose())}
+        />
+
+        {error ? <Banner status="error" title={error} /> : null}
+        {!sale && !error ? <Text size="sm" color="secondary">Loading…</Text> : null}
+
+        {sale ? (
+          <VStack gap={4}>
+            <VStack gap={1}>
+              <Text size="sm" color="secondary">
+                Customer: {sale.customerLabel ?? sale.customerRef ?? 'Not identified'}
+              </Text>
+              <Text size="sm" color="secondary">
+                Served by: {sale.staffName ?? '—'}
+              </Text>
+              <Text size="sm" color="secondary">
+                Store: {sale.siteId}
+              </Text>
+            </VStack>
+
+            {purchased.length > 0 ? (
+              <VStack gap={2}>
+                <Heading level={4}>Purchased</Heading>
+                {purchased.map((l, i) => (
+                  <HStack key={`${l.productName}-${i}`} gap={2} hAlign="between">
+                    <Text size="sm">{l.productName}</Text>
+                    <Text size="sm">{formatPaise(l.billablePaise)}</Text>
+                  </HStack>
+                ))}
+              </VStack>
+            ) : null}
+
+            {enquiries.length > 0 ? (
+              <VStack gap={2}>
+                <HStack gap={2} vAlign="center">
+                  <Heading level={4}>Enquiries</Heading>
+                  <Badge label="not billed" />
+                </HStack>
+                {enquiries.map((l, i) => (
+                  <HStack key={`${l.productName}-${i}`} gap={2} hAlign="between">
+                    <Text size="sm" color="secondary">{l.productName}</Text>
+                    <Text size="sm" color="disabled">
+                      {l.pricePaise > 0
+                        ? formatPaise(l.pricePaise)
+                        : 'no price'}
+                    </Text>
+                  </HStack>
+                ))}
+              </VStack>
+            ) : null}
+
+            <HStack gap={2} hAlign="between" vAlign="center">
+              <Text size="sm" color="secondary">Total</Text>
+              <Heading level={3}>{formatPaise(sale.totalPaise)}</Heading>
+            </HStack>
+          </VStack>
+        ) : null}
+      </VStack>
+    </Dialog>
+  );
+}
diff --git a/src/features/commerce/components/SaleEntryDialog.tsx b/src/features/commerce/components/SaleEntryDialog.tsx
new file mode 100644
index 0000000..f344f41
--- /dev/null
+++ b/src/features/commerce/components/SaleEntryDialog.tsx
@@ -0,0 +1,329 @@
+'use client';
+
+import {useMemo, useRef, useState} from 'react';
+import {Dialog, DialogHeader} from '@astryxdesign/core/Dialog';
+import {VStack, HStack} from '@astryxdesign/core/Layout';
+import {TextInput} from '@astryxdesign/core/TextInput';
+import {Button} from '@astryxdesign/core/Button';
+import {Text, Heading} from '@astryxdesign/core/Text';
+import {Banner} from '@astryxdesign/core/Banner';
+import {Badge} from '@astryxdesign/core/Badge';
+import {Card} from '@astryxdesign/core/Card';
+import {
+  billablePaise,
+  formatPaise,
+  parseRupeesToPaise,
+} from '@/features/commerce/services/money';
+import type {FloorVisit} from '@/features/floor/types/floor';
+
+/**
+ * Sale entry for one customer on the floor. LOYALY.md §10–§13, §17.
+ *
+ * ── The distinction this screen exists to make ───────────────────────────
+ * Every line is PURCHASED or ENQUIRED, and an enquiry never reaches the bill.
+ * §11 calls that the important rule, so the two are shown in separate blocks
+ * rather than hidden behind a dropdown: a merchant must see at a glance what
+ * they are charging for.
+ *
+ * ── There is no product catalogue, and that is correct ───────────────────
+ * §11 records `product_name` and `price`; §33-E leaves `product_id` optional
+ * and unresolved. Free text is the specified behaviour, not a placeholder for
+ * a picker — so this form neither invents a catalogue nor claims one is
+ * coming.
+ *
+ * Quantity is deliberately absent. The spec's line shape is name, price,
+ * intent; a quantity field would be a business rule nobody wrote and a value
+ * the backend cannot store.
+ */
+
+interface DraftLine {
+  key: string;
+  productName: string;
+  /** Integer paise, parsed once on entry. Never a float. */
+  pricePaise: number;
+  intent: 'purchased' | 'enquired';
+}
+
+/**
+ * A per-sale key. `crypto.randomUUID` everywhere modern; the timestamp branch
+ * is only for a non-secure context, where `crypto` may be absent entirely.
+ */
+function newIdempotencyKey(): string {
+  return typeof crypto !== 'undefined' && crypto.randomUUID
+    ? crypto.randomUUID()
+    : `draft-${Date.now()}`;
+}
+
+export function SaleEntryDialog({
+  visit,
+  onClose,
+  onSaved,
+}: {
+  visit: FloorVisit;
+  onClose: () => void;
+  onSaved: (saleId: string) => void;
+}) {
+  /**
+   * §13: minted when the DRAFT OPENS, not when Confirm is pressed.
+   *
+   * That is the whole mechanism. A double tap, a timeout retry and an app
+   * restart all carry this same key, so the platform collapses them into one
+   * sale. A key generated at submit time would be unique per attempt and every
+   * retry would create another sale — which is the failure the key exists to
+   * prevent.
+   *
+   * A ref rather than state: it must survive every re-render unchanged.
+   */
+  const idempotencyKey = useRef<string | null>(null);
+
+  const [lines, setLines] = useState<DraftLine[]>([]);
+  const [name, setName] = useState('');
+  const [price, setPrice] = useState('');
+  const [invoiceNo, setInvoiceNo] = useState('');
+  const [error, setError] = useState<string | null>(null);
+  const [saving, setSaving] = useState(false);
+  const [done, setDone] = useState<{saleId: string; total: string} | null>(null);
+
+  const total = useMemo(() => billablePaise(lines), [lines]);
+  const purchased = lines.filter((l) => l.intent === 'purchased');
+  const enquiries = lines.filter((l) => l.intent === 'enquired');
+
+  function addLine(intent: 'purchased' | 'enquired') {
+    setError(null);
+    const productName = name.trim();
+    if (productName === '') {
+      setError('Give the item a name.');
+      return;
+    }
+    const paise = price.trim() === '' ? 0 : parseRupeesToPaise(price);
+    if (paise === null) {
+      setError('That price is not a valid amount.');
+      return;
+    }
+    // §17, mirrored here for UX only. The server enforces it too, and its
+    // answer is the one that decides — this just saves a round trip.
+    if (intent === 'purchased' && paise <= 0) {
+      setError('A purchased item needs a price.');
+      return;
+    }
+    setLines((prev) => [
+      ...prev,
+      {
+        // Index-free and content-based, so removing a line cannot make two
+        // remaining rows collide on a key.
+        key: `${Date.now()}-${prev.length}-${productName}`,
+        productName,
+        pricePaise: paise,
+        intent,
+      },
+    ]);
+    setName('');
+    setPrice('');
+  }
+
+  function removeLine(key: string) {
+    setLines((prev) => prev.filter((l) => l.key !== key));
+  }
+
+  async function confirm() {
+    setSaving(true);
+    setError(null);
+    try {
+      /**
+       * Minted here, on the first attempt, and kept in the ref for every one
+       * after it.
+       *
+       * It used to be generated in `useRef(...)`, whose argument React
+       * evaluates on EVERY render — so `crypto.randomUUID()` and `Date.now()`
+       * ran on each keystroke in this dialog, and the lint rule that caught it
+       * is right: `Date.now()` during render is impure and its result is
+       * discarded anyway. An event handler is the correct place for both.
+       *
+       * The retry guarantee is unchanged, which is the part that matters: the
+       * ref is only filled once, so a double tap, a timeout retry and a
+       * resubmit all send the SAME key and the platform collapses them into
+       * one sale. A fresh dialog is a fresh component, so the next sale gets a
+       * fresh key.
+       */
+      idempotencyKey.current ??= newIdempotencyKey();
+
+      const res = await fetch('/api/sales', {
+        method: 'POST',
+        headers: {'content-type': 'application/json'},
+        body: JSON.stringify({
+          idempotencyKey: idempotencyKey.current,
+          // Taken from the floor context, never typed. §4: do not ask for a
+          // visit id the flow already knows. Staff identity is not sent at
+          // all — the platform derives it from the session.
+          visitId: visit.visitId,
+          visitorId: visit.visitorId ?? undefined,
+          invoiceNo: invoiceNo.trim(),
+          site: visit.siteId,
+          lines: lines.map((l) => ({
+            productName: l.productName,
+            pricePaise: l.pricePaise,
+            intent: l.intent,
+          })),
+        }),
+      });
+      const body = await res.json().catch(() => ({}));
+      if (!res.ok) {
+        setError(body?.error?.message ?? 'Could not record this sale.');
+        return;
+      }
+      // The figure shown now is the SERVER's, computed by the database from
+      // the purchased lines. The running total above is only what the merchant
+      // watched while typing.
+      const sale = body?.data?.sale;
+      setDone({
+        saleId: body?.data?.saleId ?? '',
+        total:
+          typeof sale?.totalPaise === 'number'
+            ? formatPaise(sale.totalPaise)
+            : formatPaise(total),
+      });
+    } catch {
+      setError('Could not reach the platform. The sale was not recorded.');
+    } finally {
+      setSaving(false);
+    }
+  }
+
+  const customerName = visit.label ?? 'Unrecognised customer';
+
+  return (
+    <Dialog
+      isOpen
+      onOpenChange={(open) => (open ? undefined : onClose())}
+      purpose="info"
+      width={560}
+      aria-label="Record a sale"
+    >
+      <VStack gap={4} width="100%">
+        <DialogHeader
+          title="Record a sale"
+          subtitle={`${customerName}${visit.customerRef ? ` · ${visit.customerRef}` : ''}`}
+          onOpenChange={(open) => (open ? undefined : onClose())}
+        />
+
+        {done ? (
+          <VStack gap={4}>
+            <Banner status="info" title={`Sale recorded — ${done.total}`} />
+            <Text size="sm" color="secondary">
+              The customer is still on the floor. Complete their visit when you
+              have finished with them.
+            </Text>
+            <HStack gap={2} hAlign="end">
+              <Button onClick={() => onSaved(done.saleId)} label="Done" />
+            </HStack>
+          </VStack>
+        ) : (
+          <>
+            <HStack gap={2} vAlign="end">
+              <TextInput
+                label="Item"
+                value={name}
+                onChange={setName}
+                placeholder="What did they look at?"
+              />
+              <TextInput
+                label="Price"
+                value={price}
+                onChange={setPrice}
+                placeholder="0.00"
+              />
+            </HStack>
+            <HStack gap={2}>
+              <Button
+                variant="secondary"
+                onClick={() => addLine('enquired')}
+                label="Add enquiry"
+              />
+              <Button onClick={() => addLine('purchased')} label="Add purchase" />
+            </HStack>
+
+            {error ? <Banner status="error" title={error} /> : null}
+
+            {purchased.length > 0 ? (
+              <Card>
+                <VStack gap={2}>
+                  <Heading level={4}>Purchased</Heading>
+                  {purchased.map((l) => (
+                    <HStack key={l.key} gap={2} hAlign="between" vAlign="center">
+                      <Text size="sm">{l.productName}</Text>
+                      <HStack gap={2} vAlign="center">
+                        <Text size="sm">{formatPaise(l.pricePaise)}</Text>
+                        <Button
+                          variant="ghost"
+                          onClick={() => removeLine(l.key)}
+                          label="Remove"
+                        />
+                      </HStack>
+                    </HStack>
+                  ))}
+                </VStack>
+              </Card>
+            ) : null}
+
+            {enquiries.length > 0 ? (
+              <Card>
+                <VStack gap={2}>
+                  <HStack gap={2} vAlign="center">
+                    <Heading level={4}>Enquiries</Heading>
+                    <Badge label="not billed" />
+                  </HStack>
+                  {enquiries.map((l) => (
+                    <HStack key={l.key} gap={2} hAlign="between" vAlign="center">
+                      <Text size="sm" color="secondary">
+                        {l.productName}
+                      </Text>
+                      <HStack gap={2} vAlign="center">
+                        {/* A quoted price is kept for the record and shown in
+                            a muted tone: §11 allows an enquiry to carry one and
+                            requires that it never increase the bill. */}
+                        <Text size="sm" color="disabled">
+                          {l.pricePaise > 0 ? formatPaise(l.pricePaise) : 'no price'}
+                        </Text>
+                        <Button
+                          variant="ghost"
+                          onClick={() => removeLine(l.key)}
+                          label="Remove"
+                        />
+                      </HStack>
+                    </HStack>
+                  ))}
+                </VStack>
+              </Card>
+            ) : null}
+
+            <TextInput
+              label="Invoice number (optional)"
+              value={invoiceNo}
+              onChange={setInvoiceNo}
+              placeholder="INV-…"
+            />
+
+            <HStack gap={2} hAlign="between" vAlign="center">
+              <Text size="sm" color="secondary">
+                {purchased.length} purchased · {enquiries.length} enquiries
+              </Text>
+              <Heading level={3}>{formatPaise(total)}</Heading>
+            </HStack>
+
+            <HStack gap={2} hAlign="end">
+              <Button variant="secondary" onClick={onClose} label="Cancel" />
+              <Button
+                // Disabled in flight so a double tap cannot fire twice. The
+                // idempotency key is the real defence; this is the part the
+                // user can see.
+                isDisabled={saving || lines.length === 0}
+                onClick={() => void confirm()}
+                label={saving ? 'Recording…' : 'Confirm sale'}
+              />
+            </HStack>
+          </>
+        )}
+      </VStack>
+    </Dialog>
+  );
+}
diff --git a/src/features/commerce/hooks/useSales.ts b/src/features/commerce/hooks/useSales.ts
new file mode 100644
index 0000000..9a502b9
--- /dev/null
+++ b/src/features/commerce/hooks/useSales.ts
@@ -0,0 +1,11 @@
+'use client';
+
+import {saleRepository} from '@/features/commerce/repositories/saleRepository';
+import {useResource} from '@/shared/hooks/useResource';
+import {useScope} from '@/shared/hooks/useScope';
+import type {Resource} from '@/shared/hooks/useResource';
+import type {Sale} from '@/features/commerce/types/sale';
+
+export function useSales(): Resource<Sale[]> {
+  return useResource(saleRepository.list(useScope()));
+}
diff --git a/src/features/commerce/repositories/saleRepository.ts b/src/features/commerce/repositories/saleRepository.ts
new file mode 100644
index 0000000..c65b965
--- /dev/null
+++ b/src/features/commerce/repositories/saleRepository.ts
@@ -0,0 +1,13 @@
+import {scopedEndpoint} from '@/shared/services/httpClient';
+import type {Endpoint, Scope} from '@/shared/services/httpClient';
+import type {Sale} from '@/features/commerce/types/sale';
+
+/**
+ * Sales, addressed by the platform's own resource name.
+ *
+ * Scoped like every other read, so the store switcher and the range picker
+ * change what this returns without the Sales screen knowing how.
+ */
+export const saleRepository = {
+  list: (scope: Scope): Endpoint<Sale[]> => scopedEndpoint('/api/sales', scope, {}),
+};
diff --git a/src/features/commerce/services/money.ts b/src/features/commerce/services/money.ts
new file mode 100644
index 0000000..20ade04
--- /dev/null
+++ b/src/features/commerce/services/money.ts
@@ -0,0 +1,57 @@
+/**
+ * Rupees ↔ paise, in one place.
+ *
+ * ── Why the form holds PAISE, not rupees ─────────────────────────────────
+ * LOYALY.md §10: money is integer minor units and never a float. If the sale
+ * form kept rupees it would add 18.1 + 240.05 in binary floating point and the
+ * running total a merchant reads would drift from the one the server computes.
+ * So a price is parsed to an integer ONCE, on entry, and every sum after that
+ * is integer arithmetic.
+ *
+ * The backend stays authoritative regardless — `sales.total_paise` is written
+ * by a database trigger from the purchased lines, and nothing the client sends
+ * can set it. What this file protects is the number shown to the person typing.
+ */
+
+/**
+ * "18", "18.5", "₹1,250.00" → paise. Returns null for anything that is not a
+ * non-negative amount, so the caller can refuse rather than submit a NaN.
+ *
+ * Parsed by SPLITTING ON THE DECIMAL POINT rather than `Math.round(x * 100)`:
+ * 19.99 * 100 is 1998.9999999999998 in IEEE 754, and rounding hides that only
+ * until it does not.
+ */
+export function parseRupeesToPaise(input: string): number | null {
+  const clean = input.replace(/[₹,\s]/g, '').trim();
+  if (clean === '') return null;
+  if (!/^\d+(\.\d{0,2})?$/.test(clean)) return null;
+
+  const [whole, frac = ''] = clean.split('.');
+  const paise = Number(whole) * 100 + Number((frac + '00').slice(0, 2));
+  return Number.isSafeInteger(paise) ? paise : null;
+}
+
+/** Paise → "₹1,250.00" for display. Integer division, never a float sum. */
+export function formatPaise(paise: number): string {
+  const sign = paise < 0 ? '-' : '';
+  const abs = Math.abs(Math.trunc(paise));
+  const rupees = Math.trunc(abs / 100);
+  const rest = abs % 100;
+  return `${sign}₹${rupees.toLocaleString('en-IN')}.${String(rest).padStart(2, '0')}`;
+}
+
+/**
+ * The bill: purchased lines only.
+ *
+ * This mirrors the database trigger deliberately and is NOT the source of
+ * truth — the value shown after submission comes back from the server. It
+ * exists so the running total a merchant watches while typing matches the one
+ * they will be charged, and the rule is stated once here rather than in each
+ * component that renders a subtotal.
+ */
+export function billablePaise(lines: {pricePaise: number; intent: string}[]): number {
+  return lines.reduce(
+    (sum, l) => (l.intent === 'purchased' ? sum + l.pricePaise : sum),
+    0,
+  );
+}
diff --git a/src/features/commerce/types/sale.ts b/src/features/commerce/types/sale.ts
new file mode 100644
index 0000000..123d356
--- /dev/null
+++ b/src/features/commerce/types/sale.ts
@@ -0,0 +1,35 @@
+/**
+ * A sale, as the console consumes it.
+ *
+ * Money stays INTEGER PAISE all the way to the pixel. The first version
+ * converted to rupees in the BFF and every component converted back with
+ * `Math.round(x * 100)` to format it — a float round-trip on every render, in
+ * several places, which is precisely what LOYALY.md §10 forbids.
+ *
+ * Now nothing converts. `formatPaise` turns an integer into "₹1,899.50" for
+ * display and that is the only place money changes shape.
+ */
+export interface SaleLine {
+  productName: string;
+  pricePaise: number;
+  intent: 'purchased' | 'enquired';
+  /** What this line put on the bill. Zero for every enquiry, always. */
+  billablePaise: number;
+}
+
+export interface Sale {
+  id: string;
+  invoiceNo: string | null;
+  siteId: string;
+  customerRef: string | null;
+  customerLabel: string | null;
+  staffName: string | null;
+  totalPaise: number;
+  currency: string;
+  status: string;
+  at: string;
+  /** Counts for the list. `lines` is populated only by the detail view. */
+  purchasedLines: number;
+  enquiryLines: number;
+  lines: SaleLine[];
+}
diff --git a/src/features/floor/components/NameCustomerDialog.tsx b/src/features/floor/components/NameCustomerDialog.tsx
new file mode 100644
index 0000000..61cb56d
--- /dev/null
+++ b/src/features/floor/components/NameCustomerDialog.tsx
@@ -0,0 +1,107 @@
+'use client';
+
+import {useState} from 'react';
+import {Dialog, DialogHeader} from '@astryxdesign/core/Dialog';
+import {VStack, HStack} from '@astryxdesign/core/Layout';
+import {TextInput} from '@astryxdesign/core/TextInput';
+import {Button} from '@astryxdesign/core/Button';
+import {Text} from '@astryxdesign/core/Text';
+import {Banner} from '@astryxdesign/core/Banner';
+import type {FloorVisit} from '@/features/floor/types/floor';
+
+/**
+ * Naming somebody the cameras could not identify. LOYALY.md §18.
+ *
+ * The visit id travels with the request: that is what makes this the
+ * first-visit flow rather than a directory entry, and it is what stops the
+ * face on the floor staying anonymous.
+ *
+ * The platform requires a name OR a phone — a record with neither is not a
+ * customer, and without that rule Save mints a blank "Visitor N" every time
+ * somebody taps it.
+ */
+export function NameCustomerDialog({
+  visit,
+  onClose,
+  onSaved,
+}: {
+  visit: FloorVisit;
+  onClose: () => void;
+  onSaved: () => void;
+}) {
+  const [name, setName] = useState('');
+  const [phone, setPhone] = useState('');
+  const [error, setError] = useState<string | null>(null);
+  const [saving, setSaving] = useState(false);
+
+  const canSave = name.trim() !== '' || phone.trim() !== '';
+
+  async function save() {
+    setSaving(true);
+    setError(null);
+    try {
+      const res = await fetch('/api/customers', {
+        method: 'POST',
+        headers: {'content-type': 'application/json'},
+        body: JSON.stringify({name, phone, visitId: visit.visitId}),
+      });
+      if (!res.ok) {
+        const body = await res.json().catch(() => ({}));
+        // The platform's own wording — including the 409 that says this
+        // arrival was identified while the form was open.
+        setError(body?.error?.message ?? 'Could not save this customer.');
+        return;
+      }
+      onSaved();
+    } catch {
+      setError('Could not reach the platform. Try again.');
+    } finally {
+      setSaving(false);
+    }
+  }
+
+  return (
+    <Dialog
+      isOpen
+      onOpenChange={(open) => (open ? undefined : onClose())}
+      purpose="info"
+      width={420}
+      aria-label="Add customer"
+    >
+      <VStack gap={4} width="100%">
+        <DialogHeader
+          title="Add customer"
+          onOpenChange={(open) => (open ? undefined : onClose())}
+        />
+        <Text size="sm" color="secondary">
+          This person was seen just now and does not match anyone on record.
+          Their details will be linked to this arrival.
+        </Text>
+
+        <TextInput
+          label="Name"
+          value={name}
+          onChange={setName}
+          placeholder="Full name"
+        />
+        <TextInput
+          label="Phone"
+          value={phone}
+          onChange={setPhone}
+          placeholder="+91…"
+        />
+
+        {error ? <Banner status="error" title={error} /> : null}
+
+        <HStack gap={2} hAlign="end">
+          <Button variant="secondary" onClick={onClose} label="Cancel" />
+          <Button
+            isDisabled={!canSave || saving}
+            onClick={() => void save()}
+            label={saving ? 'Saving…' : 'Save customer'}
+          />
+        </HStack>
+      </VStack>
+    </Dialog>
+  );
+}
diff --git a/src/features/floor/hooks/useFloor.ts b/src/features/floor/hooks/useFloor.ts
new file mode 100644
index 0000000..ece2a17
--- /dev/null
+++ b/src/features/floor/hooks/useFloor.ts
@@ -0,0 +1,53 @@
+'use client';
+
+import {useCallback, useState} from 'react';
+import {floorRepository} from '@/features/floor/repositories/floorRepository';
+import {useResource} from '@/shared/hooks/useResource';
+import {useScope} from '@/shared/hooks/useScope';
+
+export type FloorAction = 'attend' | 'release' | 'complete';
+
+/**
+ * The floor, plus the three lifecycle calls.
+ *
+ * ── Why a conflict re-reads instead of patching local state ──────────────
+ * Only the platform knows who actually won a race for a customer. When a Take
+ * comes back 409 the screen must show the CURRENT truth — which staff member
+ * holds them — and that is a fact this browser does not have. So every action,
+ * success or conflict, is followed by a refetch. Nothing about ownership is
+ * simulated here.
+ */
+export function useFloor() {
+  const resource = useResource(floorRepository.list(useScope()));
+  const [pending, setPending] = useState<string | null>(null);
+  const [conflict, setConflict] = useState<{visitId: string; message: string} | null>(null);
+
+  const act = useCallback(
+    async (visitId: string, action: FloorAction) => {
+      setPending(visitId);
+      setConflict(null);
+      try {
+        const res = await fetch(`/api/visits/${encodeURIComponent(visitId)}/${action}`, {
+          method: 'POST',
+          headers: {'content-type': 'application/json'},
+        });
+        if (res.status === 409) {
+          const body = await res.json().catch(() => ({}));
+          setConflict({
+            visitId,
+            // The platform's own wording names who holds the customer.
+            message: body?.error?.message ?? 'Somebody else is already serving this customer.',
+          });
+        }
+      } finally {
+        setPending(null);
+        // Refetch on every path, including the conflict: the row the browser
+        // is holding is now known to be stale.
+        resource.refetch();
+      }
+    },
+    [resource],
+  );
+
+  return {resource, act, pending, conflict, dismissConflict: () => setConflict(null)};
+}
diff --git a/src/features/floor/repositories/floorRepository.ts b/src/features/floor/repositories/floorRepository.ts
new file mode 100644
index 0000000..0007b84
--- /dev/null
+++ b/src/features/floor/repositories/floorRepository.ts
@@ -0,0 +1,9 @@
+import {scopedEndpoint} from '@/shared/services/httpClient';
+import type {Endpoint, Scope} from '@/shared/services/httpClient';
+import type {FloorVisit} from '@/features/floor/types/floor';
+
+/** The floor, scoped by the workspace's selected store. */
+export const floorRepository = {
+  list: (scope: Scope): Endpoint<FloorVisit[]> =>
+    scopedEndpoint('/api/floor/visits', scope, {}),
+};
diff --git a/src/features/floor/types/floor.ts b/src/features/floor/types/floor.ts
new file mode 100644
index 0000000..144ed55
--- /dev/null
+++ b/src/features/floor/types/floor.ts
@@ -0,0 +1,24 @@
+/**
+ * The shop floor, as the console consumes it.
+ *
+ * `visitorId === null` means the cameras saw somebody they could not identify.
+ * That is not missing data — it is the state the add-customer flow exists for,
+ * and it must stay distinguishable from a known customer with no name yet.
+ */
+export interface FloorVisit {
+  visitId: string;
+  siteId: string;
+  detectedAt: string;
+  status: 'waiting' | 'attending' | 'completed' | 'cancelled';
+  visitorId: string | null;
+  customerRef: string | null;
+  label: string | null;
+  phone: string | null;
+  /** Times this customer was seen BEFORE this visit. 0 for a first arrival. */
+  previousVisits: number;
+  attendedBy: string | null;
+  attendedByName: string | null;
+  /** Decides whether the button says Take or Continue. */
+  attendedByMe: boolean;
+  imageUrl: string | null;
+}
diff --git a/src/services/api/floorApi.ts b/src/services/api/floorApi.ts
new file mode 100644
index 0000000..c4dceb5
--- /dev/null
+++ b/src/services/api/floorApi.ts
@@ -0,0 +1,47 @@
+import 'server-only';
+import {upstreamRequest} from './apiClient';
+import type {ApiCustomerCreated, ApiFloorVisit} from './types';
+
+/**
+ * The shop floor and the customer form that goes with it.
+ *
+ * The lifecycle calls carry no staff id: the platform derives it from the
+ * session, so a request structurally cannot claim a customer on somebody
+ * else's behalf.
+ */
+export const floorApi = {
+  list: (accessToken: string, query: Record<string, string | number | undefined>) =>
+    upstreamRequest<{items: ApiFloorVisit[]}>({path: '/api/floor/visits', query, accessToken}),
+
+  attend: (accessToken: string, visitID: string) =>
+    upstreamRequest<ApiFloorVisit>({
+      path: `/api/visits/${encodeURIComponent(visitID)}/attend`,
+      method: 'POST',
+      accessToken,
+    }),
+
+  release: (accessToken: string, visitID: string) =>
+    upstreamRequest<ApiFloorVisit>({
+      path: `/api/visits/${encodeURIComponent(visitID)}/release`,
+      method: 'POST',
+      accessToken,
+    }),
+
+  complete: (accessToken: string, visitID: string) =>
+    upstreamRequest<ApiFloorVisit>({
+      path: `/api/visits/${encodeURIComponent(visitID)}/complete`,
+      method: 'POST',
+      accessToken,
+    }),
+
+  createCustomer: (
+    accessToken: string,
+    body: {name: string; phone: string; notes?: string; visit_id?: string},
+  ) =>
+    upstreamRequest<ApiCustomerCreated>({
+      path: '/api/customers',
+      method: 'POST',
+      body,
+      accessToken,
+    }),
+};
diff --git a/src/services/api/salesApi.ts b/src/services/api/salesApi.ts
new file mode 100644
index 0000000..385bff8
--- /dev/null
+++ b/src/services/api/salesApi.ts
@@ -0,0 +1,38 @@
+import 'server-only';
+import {upstreamRequest} from './apiClient';
+import type {ApiSale, ApiSaleResult} from './types';
+
+/**
+ * Sales, from the merchant application's own domain.
+ *
+ * Distinct from `purchasesApi`, which writes the older `/api/purchases` record
+ * the conversion report reads. Both exist on purpose: that one is still the
+ * only writer the current mobile flow has, and migrating it would break a
+ * working path while this domain has no writers yet.
+ */
+export const salesApi = {
+  list: (accessToken: string, query: Record<string, string | number | undefined>) =>
+    upstreamRequest<{items: ApiSale[]}>({path: '/api/sales', query, accessToken}),
+
+  create: (
+    accessToken: string,
+    body: {
+      idempotency_key: string;
+      invoice_no: string;
+      site?: string;
+      visit_id?: string;
+      visitor_id?: string;
+      client_created_at?: string;
+      lines: {product_name: string; price_paise: number; intent: string}[];
+    },
+  ) =>
+    upstreamRequest<ApiSaleResult>({
+      path: '/api/sales',
+      method: 'POST',
+      body,
+      accessToken,
+    }),
+
+  byId: (accessToken: string, id: string) =>
+    upstreamRequest<ApiSale>({path: `/api/sales/${encodeURIComponent(id)}`, accessToken}),
+};
diff --git a/src/shared/layouts/workspace/nav-config.ts b/src/shared/layouts/workspace/nav-config.ts
index 14cdc25..2f955b0 100644
--- a/src/shared/layouts/workspace/nav-config.ts
+++ b/src/shared/layouts/workspace/nav-config.ts
@@ -14,6 +14,7 @@ export interface NavEntry {
  */
 export const PRIMARY_NAV: NavEntry[] = [
   {label: 'Dashboard', href: '/dashboard', icon: ICONS.dashboard},
+  {label: 'Floor', href: '/floor', icon: ICONS.visitors},
   {label: 'Commerce', href: '/commerce', icon: ICONS.commerce},
   {label: 'Store', href: '/stores', icon: ICONS.stores},
   {label: 'Lyts', href: '/lyts', icon: ICONS.lyts},