Behavision/desktop/internal/cloud/client.go

// Package cloud talks to the Behavision server at mcp.loyaly.ai.
//
// Everything a store PC sends to head office goes over MQTT; this is the
// request/response half — logging in, reading reports, saving the customer
// form. A store PC never holds database credentials, so every one of these is
// a call the server authorises against the session token.
package cloud

import (
	"bytes"
	"context"
	"encoding/base64"
	"encoding/json"
	"errors"
	"fmt"
	"io"
	"net/http"
	"net/url"
	"strings"
	"sync"
	"time"
)

// ErrUnauthorized means the session is gone. The UI shows the login sheet
// again rather than an error dialog - an expired token is an ordinary event,
// not a fault.
var ErrUnauthorized = errors.New("session expired")

type Client struct {
	Base string
	http *http.Client

	mu      sync.RWMutex
	token   string
	refresh string
	user    User

	// Held across a whole refresh so concurrent screens cannot each spend the
	// single-use refresh token.
	refreshMu sync.Mutex
	onRefresh func(Session)
}

type User struct {
	ID       string `json:"id"`
	Email    string `json:"email"`
	FullName string `json:"full_name"`
	Role     string `json:"role"`
	ClientID string `json:"client_id"`
	Client   string `json:"client_name"`
}

type Session struct {
	Token        string `json:"access_token"`
	RefreshToken string `json:"refresh_token"`
	User         User   `json:"user"`
}

func New(base string) *Client {
	return &Client{
		Base: strings.TrimRight(base, "/"),
		http: &http.Client{Timeout: 30 * time.Second},
	}
}

func (c *Client) SetSession(s Session) {
	c.mu.Lock()
	defer c.mu.Unlock()
	c.token, c.refresh, c.user = s.Token, s.RefreshToken, s.User
}

func (c *Client) Clear() {
	c.mu.Lock()
	defer c.mu.Unlock()
	c.token, c.refresh, c.user = "", "", User{}
}

func (c *Client) User() User {
	c.mu.RLock()
	defer c.mu.RUnlock()
	return c.user
}

func (c *Client) LoggedIn() bool {
	c.mu.RLock()
	defer c.mu.RUnlock()
	return c.token != ""
}

// do sends a request, refreshing the session once if the access token has
// expired.
//
// The body is marshalled up front and kept, because a retry has to send it
// again and an io.Reader is spent after the first attempt - a bug that only
// shows up twelve hours after a shop PC was last touched, which is the worst
// possible time to find it.
func (c *Client) do(ctx context.Context, method, path string, body, out any) error {
	var raw []byte
	if body != nil {
		var err error
		if raw, err = json.Marshal(body); err != nil {
			return err
		}
	}
	err := c.send(ctx, method, path, raw, out)
	if !errors.Is(err, errTokenExpired) {
		return err
	}
	if rerr := c.Refresh(ctx); rerr != nil {
		// The refresh token is gone too, so this really is a sign-in, not a
		// transient failure. Forget the session - in memory AND on disk, through
		// the same callback that persists rotations - so the app goes back to
		// Login instead of showing "session expired" on every screen until
		// somebody finds Sign out. Seen on a PC that had been claimed against a
		// demo head office and then re-claimed against the real one: the old
		// login sat there, dead, for the whole session.
		c.Clear()
		if c.onRefresh != nil {
			c.onRefresh(Session{})
		}
		return ErrUnauthorized
	}
	return c.send(ctx, method, path, raw, out)
}

// APIError carries the server's machine-readable code alongside the prose.
//
// Some codes are not failures at all: a customer with no photo is the default
// configuration of this product, not a fault, and a caller cannot tell that
// from the message text. Error() still returns the server's own words, so
// anything that only prints the error is unaffected.
type APIError struct {
	Status  int
	Code    string
	Message string
}

func (e *APIError) Error() string { return e.Message }

// codeOf reports the server's error code, or "" for anything else.
func codeOf(err error) string {
	var ae *APIError
	if errors.As(err, &ae) {
		return ae.Code
	}
	return ""
}

// errTokenExpired is internal: callers see either success or ErrUnauthorized.
// An expiring access token is an ordinary event that the client handles on its
// own, not something every screen should have to know about.
var errTokenExpired = errors.New("access token expired")

func (c *Client) send(ctx context.Context, method, path string, raw []byte, out any) error {
	var rdr io.Reader
	if raw != nil {
		rdr = bytes.NewReader(raw)
	}
	req, err := http.NewRequestWithContext(ctx, method, c.Base+path, rdr)
	if err != nil {
		return err
	}
	if raw != nil {
		req.Header.Set("Content-Type", "application/json")
	}
	c.mu.RLock()
	tok := c.token
	c.mu.RUnlock()
	if tok != "" {
		req.Header.Set("Authorization", "Bearer "+tok)
	}
	resp, err := c.http.Do(req)
	if err != nil {
		return fmt.Errorf("cannot reach %s: %w", c.Base, err)
	}
	defer resp.Body.Close()

	// The server returns {error, message, detail}; showing `message` puts the
	// server's own words in front of the user instead of a status code.
	var e struct {
		Message string `json:"message"`
		Error   string `json:"error"`
	}
	if resp.StatusCode >= 400 {
		body, _ := io.ReadAll(io.LimitReader(resp.Body, 8192))
		_ = json.Unmarshal(body, &e)
	}
	switch {
	case resp.StatusCode == http.StatusUnauthorized && e.Error == "token_expired":
		return errTokenExpired
	case resp.StatusCode == http.StatusUnauthorized && tok != "":
		// A 401 on a call we sent a session with: the session is the problem.
		return ErrUnauthorized
	case resp.StatusCode >= 400:
		// Every other 4xx/5xx - including a 401 on a call that carried NO
		// session, such as redeeming an installation code - is about the
		// request, and the server wrote its message for exactly this moment.
		// Mapping those to "session expired" told an installer their session
		// had lapsed on a screen where they had never signed in, and hid
		// "That installation code is not valid" behind it.
		msg := e.Message
		if msg == "" {
			msg = fmt.Sprintf("%s %s: %s", method, path, resp.Status)
		}
		return &APIError{Status: resp.StatusCode, Code: e.Error, Message: msg}
	}
	if out == nil {
		return nil
	}
	return json.NewDecoder(io.LimitReader(resp.Body, 8<<20)).Decode(out)
}

// Refresh swaps the refresh token for a new pair.
//
// Serialised behind refreshMu so a screen that fires four polls at once does
// not spend the refresh token four times - the server rotates it on use, so
// three of those four would race and lose, logging the shop out at random.
func (c *Client) Refresh(ctx context.Context) error {
	c.refreshMu.Lock()
	defer c.refreshMu.Unlock()

	c.mu.RLock()
	before, refresh := c.token, c.refresh
	c.mu.RUnlock()
	if refresh == "" {
		return ErrUnauthorized
	}

	var s Session
	if err := c.send(ctx, http.MethodPost, "/api/auth/refresh",
		mustJSON(map[string]string{"refresh_token": refresh}), &s); err != nil {
		return err
	}
	c.mu.Lock()
	// Another goroutine may have refreshed while this one waited on the lock;
	// its tokens are the live ones and must not be overwritten by ours.
	if c.token == before {
		c.token, c.refresh = s.Token, s.RefreshToken
		if s.User.Email != "" {
			c.user = s.User
		}
	}
	c.mu.Unlock()
	if c.onRefresh != nil {
		// So the caller can persist the rotated tokens. Without this a PC that
		// refreshes and then reboots comes back holding a refresh token the
		// server already invalidated.
		c.onRefresh(s)
	}
	return nil
}

// OnRefresh registers a callback fired whenever the session rotates.
func (c *Client) OnRefresh(fn func(Session)) { c.onRefresh = fn }

func mustJSON(v any) []byte {
	b, err := json.Marshal(v)
	if err != nil {
		panic(err) // a map of strings cannot fail to marshal
	}
	return b
}

func (c *Client) Login(ctx context.Context, email, password string) (Session, error) {
	var s Session
	err := c.do(ctx, http.MethodPost, "/api/auth/login",
		map[string]string{"email": email, "password": password}, &s)
	if err != nil {
		return Session{}, err
	}
	c.SetSession(s)
	return s, nil
}

func (c *Client) Me(ctx context.Context) (User, error) {
	var u User
	err := c.do(ctx, http.MethodGet, "/api/auth/me", nil, &u)
	if err == nil {
		c.mu.Lock()
		c.user = u
		c.mu.Unlock()
	}
	return u, err
}

// Logout revokes the session server-side as well as forgetting it here.
// Clearing only the local copy leaves a live token on a machine somebody is
// about to hand back.
func (c *Client) Logout(ctx context.Context) error {
	err := c.do(ctx, http.MethodPost, "/api/auth/logout", nil, nil)
	c.Clear()
	return err
}

// Session returns the current tokens so the caller can persist them.
func (c *Client) Session() Session {
	c.mu.RLock()
	defer c.mu.RUnlock()
	return Session{Token: c.token, RefreshToken: c.refresh, User: c.user}
}

// Bootstrap is what a freshly installed PC asks for after the operator logs
// in: which models to fetch, and the broker credentials for this site. The
// installer ships none of this, so a leaked build hands out nothing.
type Bootstrap struct {
	SiteID   string `json:"site_id"`
	SiteName string `json:"site_name"`
	SiteSlug string `json:"site_slug"`
	// ClientSlug and SiteSlug are what the agent's topic prefix is built from,
	// and the server derives ClientSlug from the broker username so the two
	// cannot disagree with the broker's ACL.
	ClientSlug string `json:"client_slug"`
	MQTTURL    string `json:"mqtt_url"`
	MQTTUser   string `json:"mqtt_username"`
	MQTTPass   string `json:"mqtt_password"`
	// AgentToken is this PC's own credential for the HTTPS API - asking for an
	// image upload URL, pulling its camera list. Not the broker password: they
	// authenticate different things, so rotating one must not break the other.
	AgentToken string  `json:"agent_token"`
	CACert     string  `json:"ca_cert"`
	Models     []Model `json:"models"`
}

type Model struct {
	Name   string `json:"name"`
	URL    string `json:"url"`
	SHA256 string `json:"sha256"`
	Bytes  int64  `json:"bytes"`
}

func (c *Client) Bootstrap(ctx context.Context, siteToken string) (Bootstrap, error) {
	var b Bootstrap
	return b, c.do(ctx, http.MethodPost, "/api/agent/enrol",
		map[string]string{"site_token": siteToken}, &b)
}

type FootfallPoint struct {
	Bucket    string `json:"bucket"`
	Visitors  int    `json:"visitors"`
	New       int    `json:"new"`
	Returning int    `json:"returning"`
}

type FootfallReport struct {
	From   string          `json:"from"`
	To     string          `json:"to"`
	Bucket string          `json:"bucket"`
	TZ     string          `json:"timezone"`
	Points []FootfallPoint `json:"points"`
	// Total is unique people over the whole window; Visits counts every
	// appearance. Summing Points gives neither - a customer who came on Monday
	// and Thursday is one Total and two bucket-visitors - so both ship rather
	// than letting a screen add up the chart and call it a headcount.
	Total  int `json:"total"`
	Visits int `json:"visits"`
	// Share of faces the cameras saw that fell below the enrolment gate. A
	// footfall figure from a badly placed camera is wrong in a way nobody can
	// see, so the number ships with its own confidence.
	FractionBelowGate float64 `json:"fraction_below_gate"`
	WorstSite         string  `json:"worst_site,omitempty"`
}

// SiteHealth distinguishes "no customers" from "this shop's PC has been
// unplugged for a week" - two identical rows of zeroes with completely
// different responses.
type SiteHealth struct {
	SiteID            string  `json:"site_id"`
	Slug              string  `json:"slug"`
	Name              string  `json:"name"`
	Timezone          string  `json:"timezone"`
	Online            bool    `json:"online"`
	LastHeartbeatAt   string  `json:"last_heartbeat_at"`
	LastEventAt       string  `json:"last_event_at"`
	RecognitionModel  string  `json:"recognition_model"`
	AgentVersion      string  `json:"agent_version"`
	CamerasUp         int     `json:"cameras_up"`
	CamerasTotal      int     `json:"cameras_total"`
	FractionBelowGate float64 `json:"fraction_below_gate"`
	Queued            int     `json:"queued"`
	Dropped           int64   `json:"dropped"`
}

func (c *Client) Sites(ctx context.Context) ([]SiteHealth, error) {
	var out []SiteHealth
	return out, c.do(ctx, http.MethodGet, "/api/sites", nil, &out)
}

// Visit is one appearance in a customer's timeline.
type Visit struct {
	ID         string         `json:"id"`
	OccurredAt string         `json:"occurred_at"`
	Site       string         `json:"site"`
	CameraID   string         `json:"camera_id"`
	IsNew      bool           `json:"is_new_visitor"`
	Similarity float64        `json:"similarity"`
	Quality    float64        `json:"quality"`
	Attributes map[string]any `json:"attributes"`
}

// Photo is a customer's face image, or a plain statement that there isn't one.
//
// Absence is modelled as data rather than as an error because it is the
// ordinary case: images are off by default, so most deployments answer
// "no photo" for every customer forever. Returning an error there would put a
// red failure box on screen for a system working exactly as configured, and a
// UI that cries wolf is a UI whose real errors get ignored.
type Photo struct {
	URL       string `json:"url"`
	ExpiresIn int    `json:"expires_in"`
	Available bool   `json:"available"`
	Reason    string `json:"reason"`
	// Auth is set by the server when the URL is one of its own endpoints and
	// needs this session's bearer, rather than a presigned object-store link
	// that carries its own signature. It never reaches the front end - see
	// VisitorImage, which resolves it here.
	Auth bool `json:"auth"`
}

// VisitorImage fetches a short-lived signed link to this customer's photo.
//
// The link expires (the server decides how soon, and says so), so it is
// fetched when a screen opens rather than cached alongside the customer.
func (c *Client) VisitorImage(ctx context.Context, id string) (Photo, error) {
	var out Photo
	err := c.do(ctx, http.MethodGet,
		"/api/visitors/"+url.PathEscape(id)+"/image", nil, &out)
	if err != nil {
		switch codeOf(err) {
		case "no_image":
			return Photo{Reason: "No photo of this customer has been captured."}, nil
		case "images_disabled":
			return Photo{Reason: "This system is not storing customer photos."}, nil
		}
		return Photo{}, err
	}
	out.Available = out.URL != ""

	// A deployment with no object storage serves the photo from the API itself,
	// which means a RELATIVE url that needs this session's bearer. Neither
	// works in the window: a webview <img> resolves a relative src against
	// wails://, not against the cloud, and it cannot send an Authorization
	// header at all - so handing it straight through renders a broken picture
	// on exactly the deployments that have just started storing photos.
	//
	// Fetched here and passed as a data: URI. The alternative is a local proxy
	// inside this process holding the session, which is a second authenticated
	// surface on the shop PC to get wrong. One photo per sheet, ~90 KB, and the
	// server already records the read where the link was handed out.
	if out.Available && out.Auth {
		data, err := c.fetchImage(ctx, out.URL)
		if err != nil {
			// The record itself is worth far more than the picture, so this is
			// an absence with a reason rather than a failure that blanks the
			// customer - the same rule the whole image path follows.
			return Photo{Reason: "That photo could not be loaded."}, nil
		}
		out.URL = data
		out.Auth = false
	}
	return out, nil
}

// fetchImage reads an image this server holds itself and returns a data: URI.
//
// Deliberately not routed through send(): that decodes JSON into `out`, and
// these are bytes. It shares the token and the expiry retry, because a sheet
// opened twelve hours after the last one must not show a broken photo.
func (c *Client) fetchImage(ctx context.Context, path string) (string, error) {
	body, err := c.imageBytes(ctx, path)
	if errors.Is(err, errTokenExpired) {
		if rerr := c.Refresh(ctx); rerr != nil {
			return "", rerr
		}
		body, err = c.imageBytes(ctx, path)
	}
	if err != nil {
		return "", err
	}
	return "data:image/jpeg;base64," + base64.StdEncoding.EncodeToString(body), nil
}

// maxPhotoBytes bounds what will be pulled into memory and then base64'd into
// the window. Face crops are ~20 KB and a camera still ~100 KB; anything near
// this is a different file or a fault, and a shop PC should not spend its
// memory finding that out.
const maxPhotoBytes = 4 << 20

func (c *Client) imageBytes(ctx context.Context, path string) ([]byte, error) {
	req, err := http.NewRequestWithContext(ctx, http.MethodGet, c.Base+path, nil)
	if err != nil {
		return nil, err
	}
	c.mu.RLock()
	tok := c.token
	c.mu.RUnlock()
	if tok != "" {
		req.Header.Set("Authorization", "Bearer "+tok)
	}
	resp, err := c.http.Do(req)
	if err != nil {
		return nil, fmt.Errorf("cannot reach %s: %w", c.Base, err)
	}
	defer resp.Body.Close()

	if resp.StatusCode == http.StatusUnauthorized {
		var e struct {
			Error string `json:"error"`
		}
		body, _ := io.ReadAll(io.LimitReader(resp.Body, 8192))
		_ = json.Unmarshal(body, &e)
		if e.Error == "token_expired" {
			return nil, errTokenExpired
		}
		return nil, ErrUnauthorized
	}
	if resp.StatusCode >= 400 {
		return nil, fmt.Errorf("photo: %s", resp.Status)
	}
	return io.ReadAll(io.LimitReader(resp.Body, maxPhotoBytes))
}

// ForgetVisitor erases a customer: face template, photo and profile.
//
// Irreversible by design — a soft-deleted face template is a retained
// photograph by another name, because template inversion reconstructs a
// recognisable face from it. The server refuses the whole request rather than
// report a partial erasure, so an error here means nothing was deleted.
func (c *Client) ForgetVisitor(ctx context.Context, id string) error {
	return c.do(ctx, http.MethodDelete,
		"/api/visitors/"+url.PathEscape(id), nil, nil)
}

// AssistantTurn is one message in the help conversation. The browser holds
// the history and resends it; nothing is stored server-side.
type AssistantTurn struct {
	Role string `json:"role"`
	Text string `json:"text"`
}

// AssistantAnswer is the reply, and the names of what it looked at - shown to
// the user, because an assistant that silently ran a camera check would be
// alarming and naming what it consulted makes a wrong answer traceable.
type AssistantAnswer struct {
	Text string   `json:"text"`
	Used []string `json:"used,omitempty"`
}

// Ask puts a question to the head-office assistant as this signed-in user.
func (c *Client) Ask(ctx context.Context, history []AssistantTurn) (AssistantAnswer, error) {
	var out AssistantAnswer
	return out, c.do(ctx, http.MethodPost, "/api/assistant", map[string]any{"history": history}, &out)
}

func (c *Client) VisitorHistory(ctx context.Context, id string, limit int) ([]Visit, error) {
	var out []Visit
	return out, c.do(ctx, http.MethodGet,
		fmt.Sprintf("/api/visitors/%s/history?limit=%d", url.PathEscape(id), limit),
		nil, &out)
}

func (c *Client) Footfall(ctx context.Context, from, to, bucket string) (FootfallReport, error) {
	var r FootfallReport
	return r, c.do(ctx, http.MethodGet,
		fmt.Sprintf("/api/reports/footfall?from=%s&to=%s&bucket=%s", from, to, bucket),
		nil, &r)
}

type SalesReport struct {
	Visitors   int     `json:"visitors"`
	Purchasers int     `json:"purchasers"`
	Conversion float64 `json:"conversion"`
	Revenue    float64 `json:"revenue"`
	AvgBasket  float64 `json:"average_basket"`
	Currency   string  `json:"currency"`
}

func (c *Client) Sales(ctx context.Context, from, to string) (SalesReport, error) {
	var r SalesReport
	return r, c.do(ctx, http.MethodGet,
		fmt.Sprintf("/api/reports/conversion?from=%s&to=%s", from, to), nil, &r)
}

type Customer struct {
	ID string `json:"id"`
	// Ref is the customer number - "V-42" - and is what staff say to each
	// other. It is accepted anywhere this customer's id is.
	Ref         string `json:"ref"`
	Label       string `json:"label"`
	FullName    string `json:"full_name"`
	Phone       string `json:"phone"`
	Email       string `json:"email"`
	VisitCount  int    `json:"visit_count"`
	FirstSeenAt string `json:"first_seen_at"`
	LastSeenAt  string `json:"last_seen_at"`
	HasProfile  bool   `json:"has_profile"`
	HasConsent  bool   `json:"has_consent"`
}

func (c *Client) Customers(ctx context.Context, query string, limit int) ([]Customer, error) {
	var out []Customer
	return out, c.do(ctx, http.MethodGet,
		fmt.Sprintf("/api/visitors?q=%s&limit=%d",
			url.QueryEscape(query), limit), nil, &out)
}

// Profile is the in-store form. PUT rather than POST: a staff member
// resubmitting on a bad connection must not create a second record for the
// same person.
type Profile struct {
	VisitorID   string `json:"visitor_id"`
	FullName    string `json:"full_name"`
	Phone       string `json:"phone"`
	Email       string `json:"email"`
	Gender      string `json:"gender"`
	DateOfBirth string `json:"date_of_birth"`
	Notes       string `json:"notes"`
	Consent     bool   `json:"consent"`
}

func (c *Client) SaveProfile(ctx context.Context, p Profile) error {
	return c.do(ctx, http.MethodPut,
		"/api/visitors/"+url.PathEscape(p.VisitorID)+"/profile", p, nil)
}

func (c *Client) RecordPurchase(ctx context.Context, visitorID string,
	amount float64, items []string, notes string) error {
	return c.do(ctx, http.MethodPost, "/api/purchases", map[string]any{
		"visitor_id": visitorID, "amount": amount,
		"items": items, "source": "manual", "notes": notes,
	}, nil)
}