836 B
836 B
id, name, description, skill, pages
| id | name | description | skill | pages | |||
|---|---|---|---|---|---|---|---|
| customer-service-training | Customer Service Training | Training path for handling guests, complaints and recovery. | customer_service |
|
Customer Service Training
Reading a guest, handling what goes wrong, and leaving them better than you found them. Three rungs: there is no fourth thing to be good at here, and inventing an Expert tier would make Expert mean less everywhere else.
Beginner
Greet, read and serve a guest without supervision.
Intermediate
Handle a complaint to resolution without escalating it.
Advanced
Recover a badly broken experience and keep the guest.
Verification
Owliver scores the response against the criteria on each module — what was acknowledged, what was offered, and whether the table was protected.