---
source: policy_docs
audience: tenant
title: Conduct and Venue Standards
---

# Arriving for a shift

Arrive fifteen minutes before the scheduled start, changed and ready to be
briefed. The scheduled start is when work begins, not when you walk in.

Sign in through the app on site. Signing in from elsewhere, or asking somebody
to sign in for you, is treated as a falsified record rather than a shortcut.

# Uniform

Black trousers or skirt, plain black shoes with a closed toe, and the venue's
own top unless told otherwise. Where a venue supplies a top it is returned
laundered at the end of the assignment.

Jewellery is limited to a plain band and small studs in kitchen and bar roles.
Long hair is tied back for any role handling food or working near equipment.

# Alcohol and drugs

No alcohol is consumed on shift, including at the end of an event while the bar
is still open to guests. A worker who appears impaired is stood down for the
shift and paid for the hours already worked; the conversation happens the next
working day, not on the floor.

Staff may refuse service to a guest they judge to be intoxicated, and that
judgement is supported by the venue. A worker overruled by a client on this
point should record it and tell the venue manager.

# Phones

Phones stay out of sight in service areas. Checking a rota or responding to an
operational message is fine on a break or with a supervisor's nod.

# Speaking about the venue and its guests

Nothing about a guest, a client or an event goes outside the shift. This
includes naming a venue alongside a guest on social media, which is the form
this usually takes and the one people do not think of as a disclosure.

Photographs at private events need the client's permission, which the venue
manager holds or does not — ask rather than assume.