"Thank you Owliver" was answered with a six-section operational briefing:
decision backlog, screening backlog, two at-risk roles, shift coverage,
overtime, withdrawals, five numbered next steps and three policy citations.
Tools were called and the corpus was retrieved, for a message that said thanks.
The set held "thank you" and it held "hi owliver". It did not hold the two
together, because the name variants had been written out by hand for the
greetings and never for the thanks or the farewells. That is the failure mode
of enumerating a cross product: one half gets maintained and the other half
silently does not, and nothing points at the gap.
So the name comes off once, in stripVocative, and the set holds each phrase
exactly once. "Thanks Owliver", "Owliver hi" and "Good night Owliver" all
reduce to a row that already existed. The three hand-written "hi owliver" rows
are gone; "owliver" alone stays, since that is somebody getting the agent's
attention rather than a phrase with a name attached.
Stripped only at an end and only as a whole word. "ask owliver to check the
rota" and "hi owliver which positions are at risk" keep their tools and their
evidence — a message that asks for something is not smalltalk however politely
it opens. Both directions are tested.
Also adds the thanks nobody had written down yet: thankyou, thx, tysm, thank
you so much, much appreciated, perfect thanks.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
