agent build

skills/customer-service-training.md

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+---
+id: customer-service-training
+name: Customer Service Training
+description: Training path for handling guests, complaints and recovery.
+skill: customer_service
+pages:
+  - positions
+  - candidates
+  - profile
+---
+
+# Customer Service Training
+
+Reading a guest, handling what goes wrong, and leaving them better than you
+found them. Three rungs: there is no fourth thing to be good at here, and
+inventing an Expert tier would make Expert mean less everywhere else.
+
+## Beginner
+
+Greet, read and serve a guest without supervision.
+
+## Intermediate
+
+Handle a complaint to resolution without escalating it.
+
+## Advanced
+
+Recover a badly broken experience and keep the guest.
+
+## Verification
+
+Owliver scores the response against the criteria on each module — what was
+acknowledged, what was offered, and whether the table was protected.