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knowledge/staff-handbook.md

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+---
+source: policy_docs
+audience: tenant
+title: Staff Handbook
+---
+
+# Attendance and lateness
+
+Staff arriving more than ten minutes after the scheduled shift start are
+recorded as late. Lateness is measured against the scheduled start, not against
+when the rota was published — a rota published late does not move the clock.
+
+Three late marks in a rolling month trigger a conversation with the venue
+manager. That conversation is a discussion, not a disciplinary step.
+
+# Time away from work
+
+Every member of staff accrues twenty-eight days of annual leave per year,
+inclusive of public holidays, pro-rated for part-time contracts. Requests go to
+the venue manager at least fourteen days before the first day away. Two people
+from the same role cannot be away on the same date without cover arranged in
+advance.
+
+Unpaid leave may be granted at the venue manager's discretion for circumstances
+annual leave is not meant to cover.
+
+# Breaks
+
+A shift longer than six hours carries a thirty minute unpaid break. Shifts
+longer than ten hours carry a second fifteen minute paid break. Breaks are taken
+at a time agreed with the supervisor on duty, and are not taken in the final
+hour of a shift.
+
+# Calling in sick
+
+Tell the venue manager as early as you can and at minimum two hours before the
+shift starts. A shift you cannot attend is a shift somebody else has to cover,
+and two hours is what makes that possible.
+
+Self-certification covers the first seven calendar days. Beyond that a fit note
+is required.
+
+# What to wear
+
+Front of house wear the issued shirt with black trousers and closed non-slip
+shoes. Kitchen staff wear the issued whites and safety footwear. Jewellery is
+limited to a plain band and single studs. Long hair is tied back everywhere on
+site.