feat(api): complete unified v2 mobile surface

backend/query-api/src/data/faqs.js

@@ -0,0 +1,41 @@
+export const FAQ_CATEGORIES = [
+  {
+    category: 'Getting Started',
+    items: [
+      {
+        question: 'How do I complete my worker profile?',
+        answer: 'Finish your personal info, preferred locations, experience, emergency contact, attire, and tax forms so shift applications and clock-in become available.',
+      },
+      {
+        question: 'Why can I not apply to shifts yet?',
+        answer: 'The worker profile must be complete before the platform allows applications and shift acceptance. Missing sections are returned by the profile completion endpoints.',
+      },
+    ],
+  },
+  {
+    category: 'Shifts And Attendance',
+    items: [
+      {
+        question: 'How does clock-in work?',
+        answer: 'Clock-in validates that you are assigned to the shift, near the configured hub geofence, and using the expected clock-in source such as near-field communication when required.',
+      },
+      {
+        question: 'What happens if I request a swap?',
+        answer: 'The assignment moves to swap-requested status so operations can refill the shift while keeping an audit trail of the original assignment.',
+      },
+    ],
+  },
+  {
+    category: 'Payments And Compliance',
+    items: [
+      {
+        question: 'When do I see my earnings?',
+        answer: 'Completed and processed time records appear in the worker payments summary, history, and time-card screens after attendance closes and payment processing runs.',
+      },
+      {
+        question: 'How are documents and certificates verified?',
+        answer: 'Uploads create verification jobs that run automatic checks first and then allow manual review when confidence is low or a provider is unavailable.',
+      },
+    ],
+  },
+];