Add client clarifications document for M5 project discovery

docs/MILESTONES/M5/planning/m5-client-clarifications.md

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+# Clarifications Required – Project Discovery
+
+During Milestone 4 (M5) planning, we identified several items that require clarification before development can proceed.
+
+Please review the questions below and share any relevant documents, examples, or preferences.
+
+---
+
+## Issue: Research: Validate worker SSN number in the US
+
+### Description
+We need to identify a viable approach/service to validate a worker’s SSN for the US market, compare 2–3 options, and recommend one with cost and risk considerations.
+
+### Existing Tools / Platforms
+- Are you currently using any service or process to validate SSNs (in the legacy app or elsewhere)? If yes, which tool(s) and what’s working/not working today?
+
+---
+
+## Issue: Research: Validate worker bank account details in the US
+
+### Description
+We need to identify a reliable, server-side way to validate worker bank account details for the US market (beyond basic UI checks), compare 2–3 options, and recommend one.
+
+### Existing Tools / Platforms
+- Do you currently use any tool/process for bank account validation or payouts? If yes, which platform(s) ?
+
+---
+
+## Issue: Research: Select payment platform for worker payouts
+
+### Description
+We need to select a payout/payment platform to pay workers, comparing options by cost, reliability, and integration effort, and then recommend a platform?
+
+### Existing Tools / Platforms
+- Are you already using a payments/payout platform today (or do you have a preferred vendor relationship)?
+
+---
+
+## Issue: Business: Create template model for PDF reports
+
+### Description
+We need to align PDF report formats across the client mobile and web platforms by defining a shared template model that’s ready to implement in both.
+
+### Existing Tools / Platforms
+- Do you already have existing PDF templates (or examples) you use today? If yes, can you share them and how they’re currently produced?
+
+---
+
+## Issue: Business: Finalize terms of service and privacy policy for mobile apps
+
+### Description
+We need approved Terms of Service and Privacy Policy documents for mobile apps.
+
+### Clarifications Needed
+1. Do you already have Terms of Service and a Privacy Policy draft we should implement?
+
+---
+
+## Issue: Business: Handle worker data requests
+
+### Description
+We need a documented workflow to handle worker requests for their personal data, covering intake, identity verification, fulfillment, and timelines.
+
+### Clarifications Needed
+1. How should requests be submitted (in-app, email, support form, other)?
+2. What verification steps are required before fulfilling a request?
+
+### Existing Tools / Platforms
+- Do you currently use a support/ticketing system or internal workflow for these requests?
+
+---
+
+## Issue: Business: Finalize key terminology used in the app
+
+### Description
+We need consistent, accurate product language across the app.
+
+### Clarifications Needed
+1. The "staff app" shall we call it “Worker App” or “Worker Mobile App” (or another term)?
+2. For worker registration, should we use “signup” or “onboarding” (or another term)?
+
+---
+
+## Issue: RESEARCH: How to calculate the reliability score of a worker
+
+### Description
+We need to define the formula and logic for a worker’s reliability score, including which signals feed the score, its scale, display expectations, and its relationship to star rating.
+
+### Clarifications Needed
+1. Is the reliability score given by clients, system-derived, or a combination?
+---
+
+## Additional Context
+
+If there are documents, workflows, screenshots, examples, policy notes, or tools related to these topics, please share them. Even rough notes are helpful — they will help us confirm requirements, choose the right integrations, and design the best user experience before implementation begins.