MileTruth

# MileTruth™: 10 Stages to Smarter Dispatch

Doormile Team
Sep 5, 2025
2 min read

Behind every Doormile dispatch is a step-by-step route planning process. Each stage removes a common source of error before the plan reaches the rider.

A dispatch plan has to be fast, but it also has to be usable. A quick route that ignores a bad address, low battery, or tight delivery window creates problems later in the day.

## The ten stages

1. Order intake: new orders, rider availability, and vehicle status are collected.
2. Address check: delivery points, time windows, and service notes are verified.
3. Stop planning: each stop gets an expected service time and delivery priority.
4. Travel-time check: routes are compared against time-of-day traffic.
5. Constraint check: capacity, shift time, customer windows, and range are applied.
6. Route options: several possible plans are built for the same order set.
7. Plan selection: the lowest-cost workable route plan is selected.
8. Battery check: EV routes are checked against real charge capacity.
9. ETA check: promised delivery times are verified before dispatch.
10. Dispatch output: the final route is sent to the operations team.

### Why staging matters

When everything is checked in one step, small errors slip through. A wrong pin, a missing apartment note, or a low battery warning can reach the rider and become a customer issue.

A staged dispatch process catches address, range, and ETA issues before riders leave.

> Each stage should remove one kind of mistake. By dispatch time, the route should already be practical.

> MileTruth Engineering

## Comparing route options

The useful part is not only building one route. It is comparing a few workable route options before choosing the plan. One option may save distance, another may protect a tight delivery window, and another may keep an EV closer to a charger.

- Several route plans checked before dispatch
- Distance, time windows, capacity, and range considered together
- Range and ETA checked before the route reaches the rider
- Fast output that still leaves room for dispatcher review

The goal is simple: give the dispatch team a route plan they can trust before the first vehicle leaves the hub.