doormile_customer_app/lib/data/models.dart

/// Domain models for the Doormile customer app.
///
/// Product model: the customer creates a **pickup booking**, not a shipment.
/// Serviceable state + district are required; the exact address, map pin and
/// recipient details are optional and may be completed by the Miler at pickup.
library;

/// One journey stage as the customer sees it. Raw backend status keys are
/// mapped onto this enum and never rendered directly.
enum JourneyStage {
  booked(
    'booked',
    'Pickup booked',
    'Pickup booked',
    "We're finding a Miler near you.",
  ),
  assigned(
    'assigned',
    'Miler assigned',
    'Miler assigned',
    'Your Miler will arrive in your pickup window.',
  ),
  onTheWay(
    'on_the_way',
    'Miler on the way',
    'Miler on the way',
    'Keep your package ready.',
  ),
  arrived(
    'arrived',
    'Miler arrived',
    'Miler has arrived',
    'Hand over the package to complete pickup.',
  ),
  pickedUp(
    'picked_up',
    'Package picked up',
    'Package picked up',
    'Your Miler has the package.',
  ),
  orderCreated(
    'order_created',
    'Order created',
    'Order created',
    'Details confirmed. Your package is on its way into our network.',
  ),
  inTransit(
    'in_transit',
    'In transit',
    'In transit',
    'Moving towards the destination district.',
  ),
  outForDelivery(
    'out_for_delivery',
    'Out for delivery',
    'Out for delivery',
    'Arriving today at the delivery address.',
  ),
  delivered(
    'delivered',
    'Delivered',
    'Delivered',
    'Thanks for sending with Doormile.',
  );

  const JourneyStage(this.key, this.label, this.headline, this.sub);

  /// The backend key this stage maps from.
  final String key;

  /// Timeline label.
  final String label;

  /// Dominant headline on the tracking screen.
  final String headline;

  /// Supporting line under the headline.
  final String sub;

  int get step => index;

  /// An unrecognised key falls back to [booked] rather than throwing.
  ///
  /// That is deliberate but it is also silent, so it is worth naming what it
  /// hides: seeing "Pickup booked" on a parcel that is plainly moving means the
  /// backend shipped a stage this build does not know — a failed-delivery key,
  /// most likely, which v1 has no room for. It is a missing client release, not
  /// a backend bug.
  static JourneyStage fromKey(String? key) => JourneyStage.values.firstWhere(
    (s) => s.key == key,
    orElse: () => JourneyStage.booked,
  );

  static JourneyStage at(int i) =>
      JourneyStage.values[i.clamp(0, JourneyStage.values.length - 1)];

  /// What a status pill should say.
  ///
  /// Deliberately **not** [CustomerMilestone.of]. The rail collapses the whole
  /// pickup visit into "Booking created", which is right for a journey read
  /// over days — but a pill on Orders, or the live row on Home, is answering
  /// "what is happening to my parcel *now*", and "Booking created" is a poor
  /// answer while a named Miler is two kilometres from the door. The two
  /// surfaces want different granularity from the same stage, so they get
  /// their own vocabulary.
  String get milestoneLabel => switch (this) {
    JourneyStage.booked => 'Pickup booked',
    JourneyStage.assigned => 'Miler assigned',
    JourneyStage.onTheWay => 'Miler on the way',
    JourneyStage.arrived => 'Miler at your door',
    JourneyStage.pickedUp => 'Package collected',
    JourneyStage.orderCreated => 'Order created',
    JourneyStage.inTransit => 'In transit',
    JourneyStage.outForDelivery => 'Out for delivery',
    JourneyStage.delivered => 'Delivered',
  };

  /// The same state in one or two words, for a status chip.
  ///
  /// [milestoneLabel] is a sentence fragment written to sit under a heading —
  /// "Miler assigned", "Miler at your door". Set in a 9.5pt chip beside a
  /// reference and a time it renders as "MILER ASSIG…", which is not a state.
  String get chipLabel => switch (this) {
    JourneyStage.booked => 'Booked',
    JourneyStage.assigned => 'Assigned',
    JourneyStage.onTheWay => 'On the way',
    JourneyStage.arrived => 'At your door',
    JourneyStage.pickedUp => 'Collected',
    JourneyStage.orderCreated => 'Created',
    JourneyStage.inTransit => 'In transit',
    JourneyStage.outForDelivery => 'Out for delivery',
    JourneyStage.delivered => 'Delivered',
  };
}

/// What the customer sees on the timeline.
///
/// The backend keeps nine operational states; the rail shows five. Operational detail ("Miler on the way", "Order created")
/// appears as context under the current milestone rather than as another
/// permanent row.
/// The shipment's journey, as five milestones.
///
/// ── Why the pickup is one milestone and not four ──
///
/// This had seven: booked, assigned, pickup in progress, collected, in
/// transit, out for delivery, delivered. Four of them described the *visit* —
/// a Miler being found, riding over, arriving, weighing — which is an hour of
/// somebody's afternoon, and the tracking screen already narrates all of it
/// live in the crimson card at the top, by name, with a distance and an ETA.
/// The rail was repeating that hour in four rows and then giving the whole
/// rest of the journey — the part measured in days — the other three.
///
/// The rail's job is the shipment. Everything before the order exists is
/// **Booking created**; the moment the Miler creates the order the parcel is a
/// consignment with a tracking number, and the four milestones after that are
/// the ones a customer checks back for over the following days.
enum CustomerMilestone {
  booked('Booking created'),
  orderCreated('Order created'),
  inTransit('In transit'),
  outForDelivery('Out for delivery'),
  delivered('Delivered');

  const CustomerMilestone(this.label);

  final String label;

  /// Which milestone an internal stage rolls up into.
  ///
  /// Everything up to and including the handover is the booking: the customer
  /// has arranged a visit, and until the order exists there is nothing else to
  /// call it.
  static CustomerMilestone of(JourneyStage stage) => switch (stage) {
    JourneyStage.booked ||
    JourneyStage.assigned ||
    JourneyStage.onTheWay ||
    JourneyStage.arrived ||
    JourneyStage.pickedUp => CustomerMilestone.booked,
    JourneyStage.orderCreated => CustomerMilestone.orderCreated,
    JourneyStage.inTransit => CustomerMilestone.inTransit,
    JourneyStage.outForDelivery => CustomerMilestone.outForDelivery,
    JourneyStage.delivered => CustomerMilestone.delivered,
  };

  /// The earliest internal stage in this milestone — used for its timestamp.
  JourneyStage get firstStage => JourneyStage.values.firstWhere(
    (s) => CustomerMilestone.of(s) == this,
  );
}

enum BookingStatus {
  active,
  completed,
  cancelled;

  /// The backend sends this explicitly rather than making us infer it. An
  /// unrecognised value means a status shipped without a client release, and
  /// `active` is the safe reading: it keeps the booking visible and tracked
  /// rather than filing it away as finished.
  static BookingStatus fromKey(String? key) => switch (key) {
    'completed' => BookingStatus.completed,
    'cancelled' || 'canceled' => BookingStatus.cancelled,
    _ => BookingStatus.active,
  };
}

/// Epoch milliseconds, UTC, as every timestamp on this surface is sent.
///
/// Tolerant of the two other shapes a JSON encoder can produce for the same
/// instant — a numeric string, and an ISO-8601 string with an offset — because
/// the alternative to tolerating them is a crash on the tracking screen. A
/// naive local string with no offset is deliberately **not** accepted: it is
/// ambiguous by 5h30m here, and guessing is how "yesterday's work shown as
/// today" happened on the Miler app.
DateTime? epochMillis(dynamic value) {
  if (value == null) return null;
  if (value is int) return DateTime.fromMillisecondsSinceEpoch(value);
  if (value is num) return DateTime.fromMillisecondsSinceEpoch(value.toInt());
  if (value is String) {
    final asInt = int.tryParse(value);
    if (asInt != null) return DateTime.fromMillisecondsSinceEpoch(asInt);
    final parsed = DateTime.tryParse(value);
    if (parsed != null && (value.contains('+') || value.endsWith('Z'))) {
      return parsed.toLocal();
    }
  }
  return null;
}

/// Reads a coordinate that the wire may spell either way.
///
/// The contract documents `latitude`/`longitude` on every payload that carries
/// a point — the booking's pickup, each destination, the fare's pickup — so
/// that is what the client sends. It still accepts the short form on the way
/// in: the district catalogue and the saved-locations rows use it, and a
/// booking that silently loses its pin is a tracking screen with no map on it.
double? coordinate(Map<String, dynamic> json, String key) {
  final long = key == 'lat' ? 'latitude' : 'longitude';
  final value = json[long] ?? json[key];
  return (value as num?)?.toDouble();
}

/// What `POST /customer/auth/otp/request` answers with.
///
/// The server owns both numbers, and the OTP screen is built from them rather
/// than from constants: a backend that moves to a six-digit code, or lengthens
/// the resend window, must not need an app release to be usable.
class OtpChallenge {
  const OtpChallenge({
    this.codeLength = 4,
    this.resendAfterSeconds = 30,
    this.sent = true,
  });

  /// How many digits the code has.
  final int codeLength;

  /// How long before "Resend code" is offered again.
  final int resendAfterSeconds;

  /// False when the server accepted the request but did not deliver a code —
  /// worth saying out loud rather than leaving somebody waiting for an SMS
  /// that is not coming.
  final bool sent;

  /// The shape to assume when the server did not describe the challenge.
  static const OtpChallenge unspecified = OtpChallenge();

  factory OtpChallenge.fromJson(Map<String, dynamic> json) => OtpChallenge(
    // Clamped to what the screen can lay out: a server answering 40 must not
    // produce a row of boxes narrower than a finger.
    codeLength: ((json['codeLength'] as num?)?.toInt() ?? 4).clamp(4, 8),
    resendAfterSeconds:
        ((json['resendAfterSeconds'] as num?)?.toInt() ?? 30).clamp(0, 600),
    sent: json['sent'] as bool? ?? true,
  );
}

/// A serviceable state, as returned by `GET /serviceability/states`.
class ServiceArea {
  const ServiceArea({
    required this.code,
    required this.name,
    required this.districtCount,
    this.transitTag,
  });

  final String code;
  final String name;
  final int districtCount;

  /// Short promise shown beside the state picker, e.g. "Ultra-fast transit".
  final String? transitTag;

  bool get hasOpenDistricts => districtCount > 0;

  factory ServiceArea.fromJson(Map<String, dynamic> json) => ServiceArea(
    code: json['code'] as String,
    name: json['name'] as String,
    districtCount: json['districtCount'] as int? ?? 0,
    transitTag: json['transitTag'] as String?,
  );
}

/// A district inside a serviceable state.
/// One serviceable city: a district, plus the state it belongs to.
///
/// The API serves coverage as a hierarchy and the send screen offers it as one
/// flat strip, so something has to carry the state along with the district —
/// `POST /customer/bookings` wants both codes on every destination, and a
/// district code alone cannot be sent.
class CityOption {
  const CityOption({required this.state, required this.district});

  final ServiceArea state;
  final District district;

  /// "Chennai, Tamil Nadu" — what the rest of the app already calls a
  /// destination.
  String get label => '${district.name}, ${state.name}';

  /// The one line under the name in the strip: what this city is promised,
  /// falling back to the state's transit tag when the district has no promise
  /// of its own. Null when the backend told us neither.
  String? get note => district.promise ?? state.transitTag;
}

class District {
  const District({
    required this.code,
    required this.name,
    required this.available,
    this.note,
    this.hub,
    this.promise,
    this.lat,
    this.lng,
  });

  final String code;
  final String name;
  final bool available;
  final String? note;

  /// Delivery hub serving this district, e.g. "Coimbatore Central Hub".
  final String? hub;

  /// What that hub guarantees, e.g. "Next-day delivery".
  final String? promise;

  /// Where that hub sits, so the route map can draw a real line to it.
  /// Backend-served; null simply means no line is drawn.
  final double? lat;
  final double? lng;

  bool get hasLocation => lat != null && lng != null;

  factory District.fromJson(Map<String, dynamic> json) => District(
    code: json['code'] as String,
    name: json['name'] as String,
    available: json['available'] as bool? ?? true,
    note: json['note'] as String?,
    hub: json['hub'] as String?,
    promise: json['promise'] as String?,
    lat: (json['lat'] as num?)?.toDouble(),
    lng: (json['lng'] as num?)?.toDouble(),
  );
}

/// A pickup window offered by the backend.
class PickupSlot {
  const PickupSlot({
    required this.id,
    required this.day,
    required this.window,
    required this.available,
    this.note,
    this.tag,
    this.milersNearby = 0,
    this.caption,
  });

  final String id;
  final String day;
  final String window;
  final bool available;
  final String? note;

  /// Highlight badge, e.g. "Fastest pickup".
  final String? tag;

  /// How many Milers are currently in the zone for this window.
  final int milersNearby;

  /// One-line description, e.g. "Arriving in approx. 45 mins".
  final String? caption;

  /// "Today · 2:00 – 4:00 PM"
  String get label => '$day · $window';

  factory PickupSlot.fromJson(Map<String, dynamic> json) => PickupSlot(
    id: json['id'] as String,
    day: json['day'] as String,
    window: json['window'] as String,
    available: json['available'] as bool? ?? true,
    note: json['note'] as String?,
    tag: json['tag'] as String?,
    milersNearby: json['milersNearby'] as int? ?? 0,
    caption: json['caption'] as String?,
  );
}

/// A pickup or delivery place.
class Place {
  const Place({required this.title, required this.sub, this.lat, this.lng});

  final String title;
  final String sub;
  final double? lat;
  final double? lng;

  /// True when this place can be shown on a map.
  bool get hasLocation => lat != null && lng != null;

  /// The contract guarantees `title` and `sub`; this parser still does not
  /// insist on them. A pickup that renders with a thin label is a cosmetic
  /// problem — a booking detail that throws is a customer who cannot see their
  /// parcel at all, and staging has not been proven yet.
  factory Place.fromJson(Map<String, dynamic> json) => Place(
    title: (json['title'] as String?)?.trim().isNotEmpty == true
        ? json['title'] as String
        : 'Pickup point',
    sub: (json['sub'] as String?) ?? '',
    lat: coordinate(json, 'lat'),
    lng: coordinate(json, 'lng'),
  );

  /// ── The coordinates are `lat`/`lng`, NOT `latitude`/`longitude` ──
  ///
  /// The written contract says `latitude`/`longitude` and this sent them for
  /// months. The server reads `lat`/`lng`, so it saw a pickup with no
  /// coordinates at all, could not place it in a serviceable area, and
  /// answered every single booking with **422 `unserviceable` — "We are not
  /// collecting from that area yet"**. The app could not create a booking
  /// against production; the error blamed the customer's address for a field
  /// name.
  ///
  /// Verified against production on 2026-09-23, one request apart: the same
  /// pickup, the same destination, the same slot. `latitude`/`longitude` →
  /// 422 unserviceable. `lat`/`lng` → 201 and booking DM-252803. It is also
  /// what `GET /places/reverse-geocode` returns, which is where this Place
  /// came from in the first place — the app was renaming the server's own
  /// keys on the way back out.
  ///
  /// Second one of these on this surface: `POST /auth/otp/verify` takes
  /// `code` where the document says `otp`. Follow the server, not the
  /// document.
  Map<String, dynamic> toJson() => {
    'title': title,
    'sub': sub,
    'lat': ?lat,
    'lng': ?lng,
  };

  /// `POST /customer/bookings` ▸ `pickup`.
  ///
  /// Carries who the Miler asks for at the door. That is the signed-in
  /// customer unless the caller names somebody else, and it is sent rather
  /// than left to the server to look up, because the contract asks for it.
  Map<String, dynamic> toBookingJson({
    String? contactName,
    String? contactPhone,
  }) => {
    ...toJson(),
    'contactName': ?contactName,
    'contactPhone': ?contactPhone,
  };
}

/// The only required destination information: a serviceable state + district.
class Destination {
  Destination({
    this.stateCode,
    this.stateName,
    this.districtCode,
    this.districtName,
  });

  String? stateCode;
  String? stateName;
  String? districtCode;
  String? districtName;

  /// Whether this destination can be **booked**. The codes are what the
  /// booking request carries, so the form gates on them.
  bool get isComplete => stateCode != null && districtCode != null;

  /// "Coimbatore, Tamil Nadu".
  ///
  /// Read from the **names**, and deliberately not gated on [isComplete]: the
  /// booking response names the state and district and sends no codes back at
  /// all, so gating this on the codes rendered every read-back destination in
  /// the app — Orders rows, tracking, the receipt — as an em dash.
  String get label {
    final named = <String>[?_clean(districtName), ?_clean(stateName)];
    if (named.isNotEmpty) return named.join(', ');
    final coded = <String>[?_clean(districtCode), ?_clean(stateCode)];
    return coded.isEmpty ? '—' : coded.join(', ');
  }

  /// The district alone, for a headline. Falls back to the full [label] when
  /// the backend sent only a state or only codes — a card headed "—" is worse
  /// than a card headed with two words.
  String get shortLabel => _clean(districtName) ?? _clean(districtCode) ?? label;

  static String? _clean(String? v) {
    final t = v?.trim();
    return (t == null || t.isEmpty) ? null : t;
  }

  Destination copy() => Destination(
    stateCode: stateCode,
    stateName: stateName,
    districtCode: districtCode,
    districtName: districtName,
  );

  /// `stateName` and `districtName` are contract-guaranteed, because the client
  /// renders "Chennai, Tamil Nadu" from them and never looks a code up.
  factory Destination.fromJson(Map<String, dynamic> json) => Destination(
    stateCode: json['stateCode'] as String?,
    stateName: json['stateName'] as String?,
    districtCode: json['districtCode'] as String?,
    districtName: json['districtName'] as String?,
  );

  /// Only the codes are sent back — the server owns the names.
  Map<String, dynamic> toJson() => {
    'stateCode': ?stateCode,
    'districtCode': ?districtCode,
  };
}

class MapPin {
  const MapPin(this.lat, this.lng);
  final double lat;
  final double lng;

  static MapPin? fromJson(Map<String, dynamic>? json) {
    if (json == null) return null;
    final lat = coordinate(json, 'lat');
    final lng = coordinate(json, 'lng');
    if (lat == null || lng == null) return null;
    return MapPin(lat, lng);
  }

  Map<String, dynamic> toJson() => {'latitude': lat, 'longitude': lng};
}

/// Everything here is optional at booking time. The Miler fills the gaps
/// during pickup, which is why nothing in this class is required.
class DeliveryDetails {
  DeliveryDetails({
    this.street,
    this.building,
    this.landmark,
    this.recipientName,
    this.recipientPhone,
    this.instructions,
    this.pin,
  });

  String? street;
  String? building;
  String? landmark;
  String? recipientName;
  String? recipientPhone;
  String? instructions;
  MapPin? pin;

  static String? _clean(String? v) {
    final t = v?.trim();
    return (t == null || t.isEmpty) ? null : t;
  }

  void update({
    String? street,
    String? building,
    String? landmark,
    String? recipientName,
    String? recipientPhone,
    String? instructions,
  }) {
    this.street = _clean(street);
    this.building = _clean(building);
    this.landmark = _clean(landmark);
    this.recipientName = _clean(recipientName);
    this.recipientPhone = _clean(recipientPhone);
    this.instructions = _clean(instructions);
  }

  /// "3B, 4th Street, Near bus stand, Map pin dropped" — null when nothing set.
  String? get exactAddress {
    final parts = <String>[
      ?building,
      ?street,
      ?landmark,
      if (pin != null) 'Map pin dropped',
    ];
    return parts.isEmpty ? null : parts.join(', ');
  }

  /// "Meera S · 9884412210" — null when nothing set.
  String? get recipient {
    final parts = <String>[?recipientName, ?recipientPhone];
    return parts.isEmpty ? null : parts.join(' · ');
  }

  DeliveryDetails copy() => DeliveryDetails(
    street: street,
    building: building,
    landmark: landmark,
    recipientName: recipientName,
    recipientPhone: recipientPhone,
    instructions: instructions,
    pin: pin,
  );

  /// Reads the details from either shape the wire uses.
  ///
  /// The contract carries them **flat on the destination** — `recipientName`,
  /// `building`, `street`, `landmark`, `latitude`, `longitude` — so the caller
  /// hands this the destination row itself when there is no nested `details`
  /// object, and the pin is then read off the row's own coordinates.
  factory DeliveryDetails.fromJson(Map<String, dynamic>? json) {
    if (json == null) return DeliveryDetails();
    return DeliveryDetails(
      street: _clean(json['street'] as String?),
      building: _clean(json['building'] as String?),
      landmark: _clean(json['landmark'] as String?),
      recipientName: _clean(json['recipientName'] as String?),
      recipientPhone: _clean(json['recipientPhone'] as String?),
      instructions: _clean(json['instructions'] as String?),
      pin:
          MapPin.fromJson(json['pin'] as Map<String, dynamic>?) ??
          MapPin.fromJson(json),
    );
  }

  /// Empty when nothing was filled in, so a booking request omits `details`
  /// entirely rather than sending a map of nulls.
  bool get isEmpty =>
      street == null &&
      building == null &&
      landmark == null &&
      recipientName == null &&
      recipientPhone == null &&
      instructions == null &&
      pin == null;

  /// The recipient and address fields exactly as a booking's destination
  /// carries them.
  ///
  /// [instructions] is deliberately absent: the contract has no per-destination
  /// note, it has one `remarks` line for the whole visit, and that is where
  /// [LiveDoormileApi] sends it. Repeating it here would put the same sentence
  /// on the wire twice under a key the server does not read.
  Map<String, dynamic> toJson() => {
    'recipientName': ?recipientName,
    'recipientPhone': ?recipientPhone,
    'building': ?building,
    'street': ?street,
    'landmark': ?landmark,
    'latitude': ?pin?.lat,
    'longitude': ?pin?.lng,
  };

  /// `PATCH /customer/bookings/{reference}/destinations/{index}`.
  ///
  /// Flat and in the destination's own vocabulary, like every other place the
  /// contract carries a recipient. A `null` **clears** the field rather than
  /// being omitted, so every key is sent whether or not it has a value —
  /// otherwise a customer could add a landmark but never remove one.
  Map<String, dynamic> toPatchJson() => {
    'recipientName': recipientName,
    'recipientPhone': recipientPhone,
    'building': building,
    'street': street,
    'landmark': landmark,
    'instructions': instructions,
    'latitude': pin?.lat,
    'longitude': pin?.lng,
  };
}

/// A Miler (pickup) or delivery agent.
class Person {
  const Person({
    required this.name,
    required this.vehicle,
    required this.phone,
    this.rating,
    this.trips,
    this.vehicleType,
  });

  final String name;
  final String vehicle;
  final String phone;

  /// Customer rating out of 5, when the backend sent one. **Null is not 4.9** —
  /// a default here would put an invented reputation on a real person's card.
  final double? rating;

  /// Completed pickups, for the "1240+ pickups" line. Null when unknown.
  final int? trips;

  /// "E-Scooter". Null when the backend did not say.
  final String? vehicleType;

  /// "4.9 · 1240+ pickups", or null when there is nothing true to say.
  String? get credentials {
    final parts = <String>[
      if (rating != null) '$rating',
      if (trips != null && trips! > 0) '$trips+ pickups',
    ];
    return parts.isEmpty ? null : parts.join('  ·  ');
  }

  String get initials {
    final parts = name.trim().split(RegExp(r'\s+'));
    final letters = parts.map((p) => p.isEmpty ? '' : p[0]).join();
    return letters
        .substring(0, letters.length < 2 ? letters.length : 2)
        .toUpperCase();
  }

  /// Null rather than a blank card: a Miler with no name is not a Miler the
  /// customer should be shown waiting for.
  static Person? fromJson(Map<String, dynamic>? json) {
    if (json == null) return null;
    final name = (json['name'] as String?)?.trim();
    if (name == null || name.isEmpty) return null;
    return Person(
      name: name,
      vehicle: (json['vehicle'] as String?) ?? '',
      phone: (json['phone'] as String?) ?? '',
      rating: (json['rating'] as num?)?.toDouble(),
      trips: (json['trips'] as num?)?.toInt(),
      vehicleType: (json['vehicleType'] as String?),
    );
  }
}

/// Caps on a single pickup, served by the backend so they can change without
/// an app release. Nothing in the UI hardcodes these numbers.
///
/// ── Why the default is 1 and not 5 ──
///
/// Multi-destination is server-gated: a pickup that fans out into several
/// orders is undeliverable until the Miler build keys its work on
/// `consignmentid`, so the backend advertises `maxDestinations: 1` until then.
/// A client that fell back to 5 when the config call failed would hand a
/// customer a booking the network cannot complete — a stranded parcel bought
/// with one dropped request. The safe cap is the low one, so that is the
/// default. See `GET /customer/config/booking-limits`.
class BookingLimits {
  const BookingLimits({
    this.maxPackages = 20,
    this.maxDestinations = 1,
    this.maxCodAmount = 0,
  });

  final int maxPackages;
  final int maxDestinations;

  /// The largest cash-on-delivery amount a destination may carry, in whole
  /// rupees. **Zero means the server is not offering COD**, which is also the
  /// default: this app has no COD entry field yet, so the cap is read and
  /// carried rather than assumed. See [allowsCod].
  final int maxCodAmount;

  /// Clamped to at least 1: a server answering `0` must not leave the customer
  /// with a booking form that can never be completed.
  factory BookingLimits.fromJson(Map<String, dynamic> json) => BookingLimits(
    maxPackages: ((json['maxPackages'] as num?)?.toInt() ?? 20).clamp(1, 999),
    maxDestinations: ((json['maxDestinations'] as num?)?.toInt() ?? 1).clamp(
      1,
      999,
    ),
    maxCodAmount: ((json['maxCodAmount'] as num?)?.toInt() ?? 0).clamp(
      0,
      1000000,
    ),
  );

  /// True when the backend will accept a `codAmount` at all.
  bool get allowsCod => maxCodAmount > 0;

  /// True when the customer may send to more than one place at all. Drives
  /// whether "Send to another place" is offered — a permanently disabled
  /// control is worse than an absent one.
  bool get allowsMultipleDestinations => maxDestinations > 1;
}

/// What the Miler recorded at the door.
///
/// Weight and photographs are captured during pickup verification, which is
/// also when the price settles — so this is the customer's evidence of exactly
/// what was collected.
class ParcelVerification {
  const ParcelVerification({
    required this.weightKg,
    required this.photos,
    required this.capturedAt,
    this.capturedBy,
  });

  final double weightKg;

  /// One reference per package. A URL once photos are stored remotely.
  final List<String> photos;

  final DateTime capturedAt;

  /// The Miler who weighed and photographed it.
  final String? capturedBy;

  String get weightLabel => '${weightKg.toStringAsFixed(1)} kg';

  /// Null when the parcel has not been weighed yet. A verification block with
  /// no weight is not evidence, so it is not shown as any.
  static ParcelVerification? fromJson(Map<String, dynamic>? json) {
    if (json == null) return null;
    final weight = (json['weightKg'] as num?)?.toDouble();
    if (weight == null) return null;
    return ParcelVerification(
      weightKg: weight,
      photos: (json['photos'] as List? ?? const [])
          .whereType<String>()
          .toList(),
      capturedAt: epochMillis(json['capturedAt']) ?? DateTime.now(),
      capturedBy: json['capturedBy'] as String?,
    );
  }
}

/// One place the customer is sending packages to, inside a pickup booking.
///
/// State and district are the only required parts. Everything else is either
/// optional at booking time or filled in by the backend after collection: a
/// group becomes its own tracked order once the Miler completes the pickup.
class DestinationGroup {
  DestinationGroup({
    Destination? destination,
    this.packageCount = 1,
    DeliveryDetails? details,
    this.trackingId,
    this.stage,
    this.index,
    this.codAmount,
  }) : destination = destination ?? Destination(),
       details = details ?? DeliveryDetails();

  final Destination destination;

  /// The server's position for this stop, which is what
  /// `PATCH …/destinations/{index}` addresses. Null on a draft that has not
  /// been booked yet, where the list position is the only ordering there is.
  int? index;

  /// Cash to collect from the recipient, in whole rupees. Null when there is
  /// none — and there never is yet, because no screen offers to set one. It is
  /// parsed and echoed back so a booking created elsewhere does not lose it.
  int? codAmount;

  /// How many packages go to this place. Never shown as "pieces" or "MPS".
  int packageCount;

  /// Optional exact address and recipient.
  DeliveryDetails details;

  /// Assigned only after the backend creates the order at pickup.
  String? trackingId;

  /// Its own journey, once collected. Null until the order exists.
  JourneyStage? stage;

  /// Weight and photos recorded by the Miler at pickup. Null until collected.
  ParcelVerification? verification;

  /// The hub serving this district, when the backend told us.
  District? district;

  bool get isComplete => destination.isComplete;

  /// The serving hub as something a map can draw. Null until the backend has
  /// told us where the district is, in which case no line is drawn.
  Place? get hub => district != null && district!.hasLocation
      ? Place(
          title: district!.hub ?? destination.districtName ?? 'Destination',
          sub: district!.promise ?? destination.label,
          lat: district!.lat,
          lng: district!.lng,
        )
      : null;

  DestinationGroup copy() =>
      DestinationGroup(
          destination: destination.copy(),
          packageCount: packageCount,
          details: details.copy(),
          trackingId: trackingId,
          stage: stage,
          index: index,
          codAmount: codAmount,
        )
        ..district = district
        ..verification = verification;

  /// `trackingId` and `stage` are null until `order_created` — the contract
  /// guarantees it, and it is what tells the UI there is no order to track yet.
  factory DestinationGroup.fromJson(Map<String, dynamic> json) =>
      DestinationGroup(
          destination: Destination.fromJson(json),
          packageCount: (json['packageCount'] as num?)?.toInt() ?? 1,
          // The contract sends the recipient and address flat on the row; a
          // nested `details` object is accepted too and wins where both exist.
          details: DeliveryDetails.fromJson(
            json['details'] as Map<String, dynamic>? ?? json,
          ),
          trackingId: json['trackingId'] as String?,
          stage: json['stage'] == null
              ? null
              : JourneyStage.fromKey(json['stage'] as String?),
          index: (json['index'] as num?)?.toInt(),
          codAmount: (json['codAmount'] as num?)?.toInt(),
        )
        ..district = json['district'] is Map<String, dynamic>
            ? District.fromJson(json['district'] as Map<String, dynamic>)
            : null
        ..verification = ParcelVerification.fromJson(
          json['verification'] as Map<String, dynamic>?,
        );

  /// One entry of `POST /customer/bookings` ▸ `destinations`.
  ///
  /// Flat, as the contract asks: the recipient and the address sit beside the
  /// codes rather than under a `details` object, and the dropped pin is spelled
  /// `latitude`/`longitude`. Anything the customer left blank is omitted —
  /// that is the "Not added" state the Miler completes at the door, and it is
  /// not the same as sending an empty string.
  Map<String, dynamic> toBookingJson() => {
    ...destination.toJson(),
    'packageCount': packageCount,
    ...details.toJson(),
    'codAmount': ?codAmount,
  };
}

/// Indicative price for a booking, confirmed at pickup once the Miler weighs
/// and measures the parcel.
class FareEstimate {
  const FareEstimate({
    required this.min,
    required this.max,
    this.paymentMethod,
    this.parcel,
    this.routeKm,
  });

  final int min;
  final int max;

  /// How the customer will pay. Not in the contract's estimate response, so it
  /// is usually null and the line that renders it is simply absent.
  final String? paymentMethod;

  /// What is being priced, in the customer's words. Null when unknown — the
  /// receipt drops the row rather than claiming a "Standard box".
  final String? parcel;

  /// Road distance the estimate was priced over, when the server sent one.
  /// `POST /customer/fare/estimate` returns it as `routeKm`.
  final double? routeKm;

  String get range => '₹$min – ₹$max';

  /// Money is whole rupees on this surface, never paise.
  ///
  /// The band is spelled `minRupees`/`maxRupees` by the contract; the short
  /// form is still read because the booking object carries its stored estimate
  /// under `fare` and has always used it.
  static FareEstimate? fromJson(Map<String, dynamic>? json) {
    if (json == null) return null;
    final min = ((json['minRupees'] ?? json['min']) as num?)?.toInt();
    final max = ((json['maxRupees'] ?? json['max']) as num?)?.toInt();
    if (min == null || max == null) return null;
    return FareEstimate(
      min: min,
      max: max,
      paymentMethod: (json['paymentMethod'] as String?),
      parcel: (json['parcel'] as String?),
      routeKm: (json['routeKm'] as num?)?.toDouble(),
    );
  }
}

/// One entry in the tracking timeline.
class StageEvent {
  const StageEvent(this.stage, this.at);
  final JourneyStage stage;
  final DateTime at;

  /// Skips an entry with no usable timestamp: the timeline's whole job is to
  /// say *when*, and an invented time is worse than a missing row.
  static StageEvent? fromJson(Map<String, dynamic> json) {
    final at = epochMillis(json['at']);
    if (at == null) return null;
    return StageEvent(JourneyStage.fromKey(json['stage'] as String?), at);
  }
}

/// A pickup booking, which the backend converts into an order once the Miler
/// completes pickup. `trackingId` therefore stays null until [orderCreated].
class Booking {
  Booking({
    required this.reference,
    required this.pickup,
    required this.destinations,
    required this.slotId,
    required this.createdAt,
    this.stage = JourneyStage.booked,
    this.status = BookingStatus.active,
    this.cancellable = true,
    this.miler,
    this.deliveryAgent,
    this.expectedDelivery,
    this.cancelReason,
    this.fare,
    this.amountPaid,
    this.deliveredAt,
    this.routeKm,
    this.milersInZone = 0,
    this.milerDistanceKm,
    this.milerEtaMinutes,
    List<StageEvent>? history,
  }) : history = history ?? <StageEvent>[];

  final String reference;
  JourneyStage stage;
  BookingStatus status;
  bool cancellable;
  final DateTime createdAt;

  Place pickup;

  /// Where the packages are going. One entry is the common case; a pickup can
  /// carry several, all collected in the same Miler visit.
  List<DestinationGroup> destinations;

  String slotId;

  // ---- convenience over [destinations] -------------------------------------

  bool get isMultiDestination => destinations.length > 1;

  int get totalPackages =>
      destinations.fold(0, (sum, group) => sum + group.packageCount);

  /// The first destination — what a single-destination booking is "about".
  Destination get destination => destinations.first.destination;

  /// Optional details for the first destination.
  DeliveryDetails get details => destinations.first.details;

  /// Only a single-destination booking has one tracking number of its own;
  /// a multi-destination pickup is identified by its reference.
  String? get trackingId =>
      destinations.length == 1 ? destinations.first.trackingId : null;

  /// True once the backend has turned the pickup into order(s).
  bool get hasOrders => destinations.any((d) => d.trackingId != null);

  /// Total verified weight across every destination, once weighed at pickup.
  String? get totalWeightLabel {
    final weighed = destinations
        .where((d) => d.verification != null)
        .map((d) => d.verification!.weightKg);
    if (weighed.isEmpty) return null;
    final total = weighed.reduce((a, b) => a + b);
    return '${total.toStringAsFixed(1)} kg';
  }

  /// "3 packages · 2 destinations", or null when there is nothing to add up.
  String? get packageSummary {
    final packages = totalPackages;
    if (packages <= 1 && destinations.length <= 1) return null;
    final p = '$packages ${packages == 1 ? 'package' : 'packages'}';
    if (destinations.length == 1) return p;
    return '$p · ${destinations.length} destinations';
  }

  Person? miler;
  Person? deliveryAgent;
  String? expectedDelivery;
  String? cancelReason;

  /// Indicative fare shown at review and on the booking.
  FareEstimate? fare;

  /// What was actually charged, known once the parcel is weighed at pickup.
  int? amountPaid;

  /// When it reached the recipient.
  DateTime? deliveredAt;

  /// Pickup-to-destination distance, for the route outline. Null when the
  /// backend has not measured it; the receipt drops the row rather than
  /// printing "0.0 km".
  double? routeKm;

  /// Verified Milers active in the pickup zone, shown while assigning. Zero
  /// means "the backend did not say", and the line is not shown.
  int milersInZone;

  /// How far the Miler is from the door, once they are on the way.
  double? milerDistanceKm;

  /// Minutes until the Miler reaches the door.
  int? milerEtaMinutes;

  List<StageEvent> history;

  /// What the customer sees as the identifier for this pickup.
  String get displayId => trackingId ?? reference;

  bool get isCancelled => status == BookingStatus.cancelled;

  DateTime? timeOf(JourneyStage s) {
    for (final e in history) {
      if (e.stage == s) return e.at;
    }
    return null;
  }

  /// The canonical booking object — `GET /customer/bookings/{reference}`.
  ///
  /// Everything the tracking screen and the receipt render comes from here, so
  /// this parser reads the whole shape rather than the subset the prototype
  /// needed. Two rules it follows throughout:
  ///
  /// * **Absent is not zero.** `amountPaid`, `deliveredAt`, `verification`,
  ///   `trackingId` and the per-destination `stage` are null before the events
  ///   that create them, and the UI distinguishes "not yet" from "none".
  /// * **A malformed member costs its own field, not the booking.** Only
  ///   `reference` is required; a booking that throws is a customer who cannot
  ///   see their parcel at all, and staging is not proven yet.
  factory Booking.fromJson(Map<String, dynamic> json) {
    final rawDestinations = (json['destinations'] as List? ?? const [])
        .whereType<Map<String, dynamic>>()
        .map(DestinationGroup.fromJson)
        .toList();
    // `index` is what `PATCH …/destinations/{index}` addresses. The contract
    // sends it; falling back to the list position keeps an older payload
    // addressable rather than leaving the details sheet with nowhere to write.
    for (var i = 0; i < rawDestinations.length; i++) {
      rawDestinations[i].index ??= i;
    }

    final fare = FareEstimate.fromJson(json['fare'] as Map<String, dynamic>?);

    final history =
        (json['history'] as List? ?? const [])
            .whereType<Map<String, dynamic>>()
            .map(StageEvent.fromJson)
            .whereType<StageEvent>()
            .toList()
          ..sort((a, b) => a.at.compareTo(b.at));

    return Booking(
      reference: json['reference'] as String,
      stage: JourneyStage.fromKey(json['stage'] as String?),
      status: BookingStatus.fromKey(json['status'] as String?),
      cancellable: json['cancellable'] as bool? ?? false,
      createdAt: epochMillis(json['createdAt']) ?? DateTime.now(),
      pickup: json['pickup'] is Map<String, dynamic>
          ? Place.fromJson(json['pickup'] as Map<String, dynamic>)
          : const Place(title: 'Pickup point', sub: ''),
      // A booking with no destinations cannot be rendered as a journey, but it
      // can still be listed. One empty group keeps every `destinations.first`
      // in the UI safe.
      destinations: rawDestinations.isEmpty
          ? [DestinationGroup()]
          : rawDestinations,
      slotId: (json['slotId'] as String?) ?? '',
      miler: Person.fromJson(json['miler'] as Map<String, dynamic>?),
      deliveryAgent: Person.fromJson(
        json['deliveryAgent'] as Map<String, dynamic>?,
      ),
      expectedDelivery: json['expectedDelivery'] as String?,
      cancelReason: json['cancelReason'] as String?,
      fare: fare,
      amountPaid: (json['amountPaid'] as num?)?.toInt(),
      deliveredAt: epochMillis(json['deliveredAt']),
      // The fare carries the distance it was priced over, so a booking that
      // does not repeat `routeKm` at the top level still shows a real one.
      routeKm: (json['routeKm'] as num?)?.toDouble() ?? fare?.routeKm,
      milersInZone: (json['milersInZone'] as num?)?.toInt() ?? 0,
      milerDistanceKm: (json['milerDistanceKm'] as num?)?.toDouble(),
      milerEtaMinutes: (json['milerEtaMinutes'] as num?)?.toInt(),
      history: history,
    );
  }
}

/// One keyset page of bookings.
///
/// Keyset, not offset: a booking landing at the top mid-scroll must not push a
/// row the customer has already seen onto the next page.
class BookingPage {
  const BookingPage({
    required this.bookings,
    this.nextCursor,
    this.total,
  });

  final List<Booking> bookings;

  /// Cursor for the next page; null on the last one.
  final String? nextCursor;

  /// Rows behind the filtered tab, when the server counted them.
  final int? total;

  bool get hasMore => nextCursor != null && nextCursor!.isNotEmpty;

  static const BookingPage empty = BookingPage(bookings: []);
}

/// A place the customer saved — `GET /customer/locations`.
class SavedPlace {
  const SavedPlace({required this.id, required this.place, this.label});

  final String id;
  final Place place;

  /// "Home", "Office" — the customer's own name for it.
  final String? label;

  factory SavedPlace.fromJson(Map<String, dynamic> json) => SavedPlace(
    id: (json['id'] ?? '').toString(),
    place: Place.fromJson(json),
    label: json['label'] as String?,
  );

  Map<String, dynamic> toJson() => {...place.toJson(), 'label': ?label};
}

/// A row in Orders.
///
/// Before collection a booking is one pickup. Once the Miler has verified it
/// and the backend has created the orders, each destination stands on its own
/// with its own tracking number and journey — so it gets its own row, with a
/// quiet line back to the pickup they shared.
class OrderEntry {
  const OrderEntry(this.booking, [this.destinationIndex]);

  final Booking booking;

  /// Null for the pickup itself.
  final int? destinationIndex;

  bool get isPickup => destinationIndex == null;

  DestinationGroup? get group =>
      destinationIndex == null ? null : booking.destinations[destinationIndex!];

  /// True when this order shared a Miler visit with others.
  bool get collectedTogether => !isPickup && booking.isMultiDestination;

  /// Sort key so a split pickup keeps its rows together and in order.
  DateTime get createdAt => booking.createdAt;
}

/// The signed-in customer.
class Customer {
  const Customer({
    required this.id,
    required this.name,
    required this.phone,
    required this.email,
  });

  final String id;
  final String name;
  final String phone;
  final String email;

  String get initials {
    final parts = name.trim().split(RegExp(r'\s+'));
    final letters = parts.map((p) => p.isEmpty ? '' : p[0]).join();
    return letters
        .substring(0, letters.length < 2 ? letters.length : 2)
        .toUpperCase();
  }

  /// `email` is typed non-nullable here and the contract promises `""` rather
  /// than `null` for an unknown one — but a missing key still resolves to `""`
  /// rather than throwing, because Account renders initials from `name` and
  /// would lose the whole screen over a field it does not use.
  factory Customer.fromJson(Map<String, dynamic> json) => Customer(
    id: (json['id'] ?? '').toString(),
    name: (json['name'] as String?) ?? '',
    phone: (json['phone'] as String?) ?? '',
    email: (json['email'] as String?) ?? '',
  );

  Map<String, dynamic> toJson() => {
    'id': id,
    'name': name,
    'phone': phone,
    'email': email,
  };
}